VMware THINAPP 4.6 - Troubleshoot Activity with Log Monitor; Perform Advanced Log Monitor Operations

ThinApp User’s Guide
128 VMware, Inc.
Thegeneratedlogfilescanbelargeandover100MBdependingonhowlongtheapplicationrunswithLog
Monitorandhowbusyanapplicationis.TheonlyreasontorunLogMonitorforanapplicationistocapture
tracefiles.Tracefilesarecriticalfortroubleshootingproblemsbyanalyzingand
correlatingmultipleentries
withinthetracefile.
Troubleshoot Activity with Log Monitor
YoucanuseLogMonitortoperformbasictroubleshooting.
Troubleshoot ThinApp logs
1Shutdownthecapturedapplicationtoinvestigate.
2Onthecomputerwhereyoucapturedtheapplication,selectStart>Programs>VMware>ThinAppLog
Monitor.
TostartLogMonitoronadeploymentmachine,copythelog_monitor.exe,logging.dll,andSetup
Capture.exefilesfrom
C:\Program Files\VMware\VMware ThinApptothedeploymentmachineand
double‐clickthelog_monitor.exefile.
3Startthecapturedapplication.
Astheapplicationstarts,anewentryappearsintheLogMonitorlist.LogMonitorshowsoneentryfor
eachnewtracefile.Eachfiledoesnotnecessarilycorrespondwithasingleprocess.
4Endtheapplicationas
soonasitencountersanerror.
5 Generatelogsforeachtracefileyouwanttoinvestigate.
a Selectthe.tracefileinthelist.
bClickGeneratetexttracereport.
Childprocessesthattheparentprocessgeneratesresideinthesamelog.Multipleindependentprocesses
donotresideinthesamelog.
ThinAppgenerates
a.tracefile.LogMonitorconvertsthebinary.tracefileintoa.txtfile.
6 (Optional)Openthe.txtfilewithatexteditorandscantheinformation.Insomecircumstances,the.txt
fileistoolargetoopenwiththetexteditor.
7Zipthe.txtfilesandsendthefilesto
VMwaresupport.
Perform Advanced Log Monitor Operations
AdvancedoperationsinLogMonitorincludestoppingapplicationsordeletingtracefiles.Ifanapplicationis
busyorexperiencingslowperformancewithaspecificaction,youcanperformsuspendandresume
operationstocapturelogsforaspecificduration.Theresultinglogfileissmallerthanthetypicallogfileand

easiertoanalyze.Evenwhenyouusethesuspendandresumeoperations,thecauseofanerrormightoccur
outsideofyourdurationwindow.Suspendandresumeoperationsareglobalandaffectallapplications.
Formoreinformationaboutusingtheseoptions,contactVMwaresupport.
Perform advanced Log Monitor operations
1Shutdownthecapturedapplicationto
investigate.
2Onthecomputerwhereyoucapturedtheapplication,selectStart>Programs>VMware>ThinAppLog
Monitor.
TostartLogMonitoronadeploymentmachine,copythelog_monitor.exe,logging.dll,andSetup
Capture.exefilesfromC:\Program Files\VMware\VMware ThinApptothedeploymentmachineand
double‐clickthelog_monitor.exefile.