GENERAL TROUBLESHOOTING
VODAFONE SMART PRIME 6
This is a guide to general troubleshooting with the
Vodafone Smart Prime 6.
Type in your DHB email
address and touch the
green tick
1. Go to Settings.
(This may be in your Apps)
If you are experiencing problems with your Vodafone Smart Prime 6, first of all restart the phone by
switching it off for 30 seconds, then turn it back on again. If this does not resolve the issue refer to the
common troubleshooting issues below before contacting your Service Delivery Technician.
My phone keeps losing connection.
My phone is showing ‘No Network’ or ‘No Network Connection’.
My phone is showing ‘Emergency Calls Only’.
4. Touch Preferred
Network Types.
3. Touch Mobile Networks.
5. Change it to 3G/2G
(Auto).
2. Turn the phone off, take the SIM out, wipe the chip with a clean dry cloth, put it back in and restart the phone.
1. It may be that your phone has been looking for a 4G connection when 4G is not available in the area you are
in. (This also drains the battery.)
2.
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General
Weight and Dimensions
