Vodafone Smart Prime 6. User Manual

GENERAL TROUBLESHOOTING
VODAFONE SMART PRIME 6
This is a guide to general troubleshooting with the
Vodafone Smart Prime 6.
Page 1 of 2
Type in your DHB email
address and touch the
green tick
1. Go to Settings.
(This may be in your Apps)
If you are experiencing problems with your Vodafone Smart Prime 6, first of all restart the phone by
switching it off for 30 seconds, then turn it back on again. If this does not resolve the issue refer to the
common troubleshooting issues below before contacting your Service Delivery Technician.
 My phone keeps losing connection.
 My phone is showing ‘No Network’ or ‘No Network Connection’.
 My phone is showing ‘Emergency Calls Only’.
4. Touch Preferred
Network Types.
3. Touch Mobile Networks.
2. Touch More.
5. Change it to 3G/2G
(Auto).
2. Turn the phone off, take the SIM out, wipe the chip with a clean dry cloth, put it back in and restart the phone.
1. It may be that your phone has been looking for a 4G connection when 4G is not available in the area you are
in. (This also drains the battery.)
2.

Vodafone Smart Prime 6. Specifications

General

Display diagonal	5 \
Display resolution	720 x 1280 pixels
Display number of colors	16.78 million colors
Orientation sensor	-
Processor cores	4
Processor family	Qualcomm Snapdragon
Processor frequency	1.2 GHz
RAM capacity	1 GB
Compatible memory cards	MicroSD (TransFlash), MicroSDHC
Maximum memory card size	64 GB
Internal storage capacity	8 GB
Front camera type	Single camera
Rear camera resolution (numeric)	8 MP
Front camera resolution (numeric)	2 MP
4G standard	LTE
2G standards	EDGE, GSM
3G standards	HSPA+
SIM card type	MicroSIM
Wi-Fi standards	802.11g, 802.11b, Wi-Fi 4 (802.11n)
Bluetooth version	4.0
Bluetooth profiles	A2DP
SIM card capability	Single SIM
Mobile network generation	4G
USB version	2.0
USB connector type	Micro-USB
HDMI ports quantity	0
Headphone connectivity	3.5 mm
Form factor	Bar
Product color	Anthracite, Silver
Platform	Android
App distribution platform	Google Play
Operating system installed	Android 5.0
Subscription type	Prepaid
Talk time (3G)	- h
Battery capacity	2500 mAh
Specific absorption rate (SAR) value (EU)	- W/kg

Weight and Dimensions

Depth	8.96 mm
Width	71.89 mm
Height	141.65 mm
Weight	155.7 g

Summary

Troubleshooting Network Connectivity

Network Connection Symptoms

Phone losing connection, showing 'No Network', or 'Emergency Calls Only'.

4G Connection Impact

Phone searching for unavailable 4G connection, which can drain battery.

Adjusting Network Type

Guide to changing network type from 4G/3G/2G to 3G/2G (Auto).

SIM Card Reseating

Restart phone, remove, clean, and reinsert SIM card for connection issues.

Email Sync and New Email Problems

Network Password Change Impact

Update phone's network password if it has been changed to restore email sync.

Updating Account Password

Steps to navigate and update email account password via phone settings.

Email Sync Option Check

Ensure the 'Sync Email' option is enabled in the account settings.

Calendar Sync Issues

Calendar Sync Enablement

Ensure 'Sync Calendar' option is checked in account settings for reminders.

Call Audio and Touchscreen Troubleshooting

Call Volume and Mute Check

Verify call volume is up and call is not muted or on hold.

Accidental Mute/Hold Prevention

Note on cheek placement causing accidental mute or hold during calls.

Touchscreen Input Sensitivity

Adjust touch pressure for swiping and answering calls, or restart the phone.