19
Situation Cause Solution
Will not heat
Time not set correctly Set the clock on control pad
Sleep timers or power save settings incorrect
Read control pad manual & check timer settings, consult spa dealer
for assistance
Heating Mode set to Away or Weekend Check heating mode in control pad menu is set to normal (NORM)
Air blower ON all the time Turn air blower o. Heating is inecient when the blower is running
Thermostat turned down Check set temperature point and raise if needed
Excessive heat loss Fit hardcover to spa and ensure it is fitted correctly
Pumps run but no
water moving
Filter clogged or due for replacement Clean and soak filters, or replace Purezone micro filter
Poor water chemistry
Check water balance and sanitiser levels. Refer to chemical
instructions
Filter duration not set high enough Increase daily filtration time in control pad setup menu
Water at base of
the spa
Check for condensation from spa cover
The wine cooler (if fitted) self drains which will create water at base
of spa. This is normal
Wait to see if moisture dries out
Remove cabinet panel under touch pad and inspect all barrel union
connections as per page 23 in this manual.
You have identified
a spa leak
If a barrel union connection is leaking, please tighten as per
instructions
If you have a leak from a jet body or plumbing, please call the
service department or your local dealer.
Note: Repairs are subject to warranty conditions, which have been provided with your spa. If you are unsure of your warranty coverage, please contact the service department
or your local dealer.
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