18
Troubleshooting
Situation Cause Solution
No power to spa
Power cord unplugged Check plug connection
Isolator switch OFF Check power switched ON
ELCB/RCD tripped Reset breaker in meter box
Faulty power point Test another appliance from the power point
Faulty control panel Contact spa dealer
Pumps run but no
water moving
Water level too low Add water to spa fill mark
Air lock in plumbing
Remove all filters and flush filter pipes with water from garden hose.
If unsuccessful turn power o and slightly loosen barrel union to
pump to release (bleed) air from pipes. Once air has been released
and water is flowing retighten union
Shut o valves closed Check all valves are open
ELCB/RCD tripping
Drawing excess current Heater load shed not configured, contact dealer
Spa not wired to dedicated circuit
Spa pools must be supplied by a dedicated power circuit, not
through an extension cord
Water on electrical components
Check water level, lower if overfilled. Power OFF, remove side panels
and allow time for equipment bay to dry out
Earth leakage problem
Turn power o and inspect power cable for damage. Contact
electrician or spa dealer for advice
ER-3 Water Prime &
ER-4 Thermal Trip
Errors
Low water level Refill spa if necessary
Dirty filters Clean, soak or replace filters
Air lock in pipe work Bleed air from pipe work by loosening barrel unions
Fault with filtration pump Contact dealer for service
Note: If possible, please take a photo and send to the service department or technician, to assist with the speed of the repair.
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