AUDIO INTERMITTENTLY STOPS AND RESTARTS
Ensure that the RCA cable is fully connected at the SX Sync’s analog output connectors and
the amplifier’s analog input connectors.
Try reducing the possibility of wireless interference by moving other IoT devices away from
both the SX Sync and SX Soundbar.
Move the SX Sync and SX Soundbar closer to each other. A longer RCA cable might be
necessary. Temporarily relocate the SX Sync to a power outlet near the SX Soundbar to prove
the LED light remains blue.
If using a VSSL amplifier, ensure that Source Priority is set to Local First and that Analog
Input Sensitivity has been enabled.
The SX Sync LED switches between solid blue and slow blinking, and audio is spotty.
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4.
BLUE LIGHT IS DEAD
Ensure the power cord is fully inserted into the back of the SX Sync.
Only use the power adapter and USB cable provided in the packaging.
Perform a factory reset by holding in the reset button for at least 10 seconds.
Even after plugging into power, the blue LED light will not turn on.
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5
TROUBLESHOOTING
SX SYNC WILL NOT PAIR SUCCESSFULLY
Move the SX Sync and SX Soundbar closer to each other. A longer RCA cable might be
necessary to run back to the amplifier. Temporarily relocate the SX Sync to a power outlet near
the SX Soundbar to prove the products will pair.
In the VSSL app, enter the pairing instructions again and follow instructions. Ensure that the SX
Soundbar light bar blinks green during the pairing process.
Hard close the VSSL app on your mobile device and attempt the pairing process once again.
Hold the pair button for 5-10 seconds until the blue LED begins to flash quickly and finish the
pair process within the app.
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SX Sync won’t stop blinking (slowly nor quickly) even though I’ve followed the app steps.
Ensure the LED on the front of the device is solid blue and not slowly blinking.
Open the VSSL app to make sure the zone you're playing to is not muted and the volume is
turned up high enough to hear.
Within the SX group’s surround settings, ensure that the TV Level and Music Level settings
are set high enough to hear.
Ensure that the RCA cable at the SX Sync’s analog outputs and the amplifier’s analog inputs
are fully connected.
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NO MUSIC OUTPUT TO SPEAKERS
The SX Sync LED is solid blue, but no music can be heard from the speakers.
VSSL SX SYNC
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