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Appendix
VTech Hospitality Limited Warranty Program
VTech Telecommunications Limited, the manufacturer of VTech Hospitality Product (“Product”),
warrants to the holder of a valid proof of purchase (“end user” or “you”) that the Product and all
accessories provided by VTech in the Product’s package are free from defects in material and
workmanship, pursuant to the following terms and conditions, when installed and used normally
and in accordance with the Product’s operating instructions. The limited warranty extends to the end
user of this Product and applies only if such Product is purchased through a local distributor /dealer.
During the limited warranty period, VTech’s authorised service representative will repair or replace, at
VTech’s option, without charge, a Product that is not free from defects in materials and workmanship.
If VTech’s authorised service representative repairs the Product, new or refurbished replacement
parts may be used. If the Product is replaced, it may be replaced with a new or refurbished Product
of the same or similar design. Repair or replacement of Product, at VTech’s option, is the exclusive
remedy.
The limited warranty period for the Product begins on the date that the end user takes possession
of the Product. This limited warranty also applies to repaired or replacement Products for a period
of either: (a) 90 days from the date the repaired or replacement Product is shipped to you; or (b)
the time remaining on the original limited warranty as described above; whichever is longer.
This limited warranty does not cover:
1. Product or parts that have been subjected to misuse, accident, shipping or other physical
damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water
or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than
an authorised service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network
reliability or cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic serial
numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the local dealer / distributor,
or used for non-approved commercial or institutional purposes (including but not limited to
Products used for rental purposes); or
7. Product returned without valid proof of purchase; or
8. Charges or costs incurred by the end user, and risk of loss or damage, in removing and shipping
the Product, or for installation or set up, adjustment of customer controls, and installation or
repair of systems outside the unit.
9. Line cords or coil cords, plastic overlays, connectors, power adapters and batteries, if the Product
is returned without them. VTech will charge the end user at then-current prices for each of the
missing items.
10. NiCd or NiMH handset batteries, or power adapters, which, under all circumstances, are covered
by a one (1) year warranty only.
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