VTech CTM-S2421 Master User Guide

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Appendix
Appendix
Troubleshooting
The battery does not charge in the cordless handset or the battery does not accept charge.
/CMGUWTGVJGEQTFNGUUJCPFUGVKURNCEGFKPVJGVGNGRJQPGDCUGEJCTIKPIDCUGQTEJCTIKPIUVCPFEQTTGEVN[6JGCHARGE.'&
UJQWNFDGQP
4GOQXGVJGDCVVGT[CPFVJGPKPUVCNNKVCICKP6JGPEJCTIGHQTWRVQJQWTU
If the cordless handset is in the telephone base, charging base or charging stand but the CHARGE.'&KUPQVQPTGHGTVQ
The CHARGE LED is offDGNQY
If the battery is completely depleted, EJCTIGVJGEQTFNGUUJCPFUGVHQTCVNGCUVOKPWVGUDGHQTGWUG
+HVJGCDQXGOGCUWTGUFQPQVEQTTGEVVJGRTQDNGOTGRNCEGVJGDCVVGT[
The CHARGE LED is off.
Clean the charging contacts on the cordless handset, telephone base, charging base and/or charging stand each month with a
RGPEKNGTCUGTQTCFT[PQPCDTCUKXGHCDTKE
/CMGUWTGVJG%CVPGVYQTMECDNGKURNWIIGFKPEQTTGEVN[CPFUGEWTGN[
7PRNWIVJG%CVPGVYQTMECDNG9CKVHQTUGEQPFUDGHQTGRNWIIKPIKVDCEMKP
The telephone does not ring when there is an incoming call.
Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with
 2QYGTQXGT'VJGTPGV2Q'
6JGEQTFNGUUJCPFUGVOC[DGVQQHCTHTQOVJGVGNGRJQPGDCUG/QXGKVENQUGTVQVJGVGNGRJQPGDCUG
%JGEM[QWT5+2UGTXGTQTVGNGRJQPGCFOKPKUVTCVKXGUGVVKPIU4GHGTVQVJG5+22JQPG%QPſIWTCVKQP)WKFGHQTFGVCKNU
+HQVJGT5+2VGNGRJQPGKP[QWTJQVGNCTGJCXKPIVJGUCOGRTQDNGOVJGRTQDNGOKUKPVJGYKTKPIQTPGVYQTMUGTXGT%QPVCEV[QWT
telephone service provider (charges may apply)
1VJGTGNGEVTQPKERTQFWEVUUWEJCU*#/radios and other DECT pJQPGUECPECWUGKPVGTHGTGPEGYKVJ[QWTEQTFNGUURJQPG6T[
installing your phone as far away as possible from these types of electronic devices
6JG%CVPGVYQTMECDNGOC[DGFGHGEVKXG+PUVCNNCPGY%CVPGVYQTMECDNG
4GOQXGVJGDCVVGT[CPFVJGPKPUVCNNKVCICKP6JGP place the cordless
JCPFUGVKPVJGVGNGRJQPGDCUG9CKVHQTVJGJCPFUGVVQ
U[PEJTQPK\GYKVJVJGVGNGRJQPGDCUG#NNQYWRVQQPGOKPWVGHQTVJKUVQVCMGRNCEG
The cordless handset beeps and is not performing normally.
Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with
 2QYGTQXGT'VJGTPGV2Q'
Check your SIP server or telephone administrative UGVVKPIU4GHGT to the 5+22JQPG%QPſIWTCVKQP)WKFGHQTFGVCKNU
Disconnect the telephone base from the network wall jack and connect a FKHHGTGPVYQTMKPI5+2VGNGRJQPG If the other SIP telephone
JCUVJGUCOGRTQDNGOVJGRTQDNGOKUKPVJGYKTKPIQTPGVYQTMUGTXGT%QPVCEV[QWTVGNGRJQPGUGTXKEGRTQXKFGTEJCTIGUOC[CRRN[
1VJGTGNGEVTQPKERTQFWEVUUWEJCU*#/radios and other DECT pJQPGUECPECWUGKPVGTHGTGPEGYKVJ[QWTEQTFNGUURJQPG6T[
installing your phone as far away as possible from these types of electronic devices
There is interference during a telephone conversation, or the call fades in and out when I am using the cordless handset.
The cordless handset may be out of TCPIG Move the handset closer to the telephone base or adjust the setting of RF
transmission RQYGT4GHGT 5+22JQPG%QPſIWTCVKQP)WKFGHQTFGVCKNU
1VJGTGNGEVTQPKERTQFWEVUUWEJCU*#/radios and other DECT pJQPGUECPECWUGKPVGTHGTGPEGYKVJ[QWTEQTFNGUURJQPG6T[
installing your phone as far away as possible from these types of electronic devices
If other SIP telephones in your hotel are having the same problem,VJGRTQDNGOKUKPVJGYKTKPIQTPGVYQTMUGTXGT%QPVCEV[QWT
telephone service provider (charges may apply)
I hear other calls when using the telephone.
Disconnect the telephone base from the network wall jack and connect a FKHHGTGPVYQTMKPI5+2VGNGRJQPG Check your SIP
UGTXGTUGVVKPIU+HECNNUCTGUVKNNPQVENGCTVJGRTQDNGOKURTQDCDN[KPVJGYKTKPIQTPGVYQTMUGTXGT%QPVCEV[QWTVGNGRJQPGUGTXKEG
provider (charges may apply)
I hear noise on the cordless handset and the keys do not work.
/CMGUWTGVJG%CVPGVYQTMECDNGKURNWIIGFKPEQTTGEVN[CPFUGEWTGN[
7PRNWIVJG%CVPGVYQTMECDNG9CKVHQTUGEQPFUDGHQTGRNWIIKPIKVDCEMKP
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VTech CTM-S2421 Specifications

General

Brand	VTech
Model	CTM-S2421
Category	Cordless Telephone
Language	English