12
Appendix
Troubleshooting
If you have difculty with this product, please try the suggestions below. For
customer service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
My audio monitor does not work at all.
Make sure the baby unit and the parent units are installed correctly (pages 2 to 4).
Make sure the parent unit batteries are installed and connected to the power supply
correctly (pages 3 and 4). For optimum daily performance, keep the parent unit
connected to the power supply when it is not is use.
Make sure the power adapters are securely plugged into the outlet not controlled by a
wall switch.
Make sure the power adapter cords are plugged rmly into the baby unit and
parent unit.
Make sure the baby unit and the parent unit are turned on.
The parent unit may be too far away from the baby unit. Move the parent unit closer
to the baby unit (but not less than 1 metre).
Unplug the electrical power to the baby unit and parent unit. Wait for approximately
15 seconds, then plug it back in. Turn on the baby unit and the parent unit. Allow up
to one minute for the baby unit and the parent unit to synchronize.
Replace the AAA alkaline batteries with new ones of the same type.
Completely remove and install the batteries again. If that still does not work, it may be
necessary to use new batteries.
Large obstructions may impact the reception. Try to relocate the baby unit, away from
large obstructions such as walls and doors.
Other electronic products such as HAM radios and DECT cordless phones can cause
interference with your audio monitor. Try installing your audio monitor as far away as
possible from these types of electronic devices.
The audio monitor produces high-pitched noise.
The parent unit may be too close to the baby unit or another parent unit. Make sure
the parent units and the baby unit are at least 1 metre away from one another.
My parent unit plays any sounds from the baby unit and I think it is too
noisy.
You may need to adjust the speaker volume on the parent unit (page 10).
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