VTech ia5865 - Page 43

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Problem Suggestion
The battery does not
charge in the handset
or the handset battery
does not accept
charge.
• Make sure the handset is placed in the charger correctly. The CHARGE light on the
telephone base or charger should be on.
• If the cordless handset is in the charger or in the telephone base but the CHARGE light is
not on, refer to The charge light is off in this section.
• It may be necessary to purchase a new battery. Please refer to the Batteries section of
this user’s manual.
• The telephone might be malfunctioning. Please refer to the Warranty section of this user’s
manual for further instruction.
The CHARGE light
is off.
• Clean the charging contacts on the cordless handset(s) and telephone base each month
using a pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cords are plugged in correctly and
securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the cordless handset and telephone base to reset.
• The telephone might be malfunctioning. Please refer to the Warranty section of this user’s
manual for further instruction.
Troubleshooting
Additional information