VTech Kidizoom Duo Deluxe - Memory Card and File Problems; TECHNICAL SUPPORT; Getting Technical Assistance

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Memory Card is Not
Detected
1. Conrm that the memory card is inserted
correctly.
2. Make sure the memory card is either a
microSD or microSDHC card.
3. Make sure the le system of the memory
card is FAT or FAT32. Kidizoom
®
DUO Deluxe does not support NTFS or
exFAT le systems. You should back
up all important data from your memory
card and format it in either the FAT or
FAT32 le system before using it in your
Kidizoom
®
DUO Deluxe.
Cannot Save Files Check to see if the memory card is full.
If there is no memory card inserted, check
the Kidizoom
®
DUO Deluxe internal
memory.
Cannot View
Downloaded Video or
Photo Files
1. Conrm that the downloaded les have
been placed in the correct directory in
the Kidizoom
®
DUO Deluxe. Photos
should be placed in the DOWNLOAD/
PHOTO folder; videos should be placed
in the DOWNLOAD/VIDEO folder in
the Kidizoom
®
DUO Deluxe when it is
connected to a computer.
2. Kidizoom
®
DUO Deluxe only supports
photos in Standard Baseline JPEG and
videos in AVI (Motion JPEG) formats
created by Kidizoom
®
DUO Deluxe.
Screen Displays
Incorrectly
Turn off the camera and let it sit for a few
minutes without batteries, then replace the
batteries.
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have.
A support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the
information below: