Can’t view the
Downloaded video or
photo les
1. Check if the Downloaded les are put in
the correct directory in the Kidizoom
®
DUO. Photos should be put in the
DOWNLOAD/PHOTO folder, videos
should be put in the DOWNLOAD/
VIDEO folder when the Kidizoom
®
DUO
is connected to a computer.
2. Kidizoom
®
DUO only supports the
below formats:
photos in Standard Baseline JPEG and
videos in AVI (Motion JPEG) created by
Kidizoom
®
DUO.
Screen displays
incorrectly
Turn off the camera and let it sit for a few
minutes without batteries, then replace the
batteries.
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might
have. A support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the
information below:
• The name of your product or model number (the model number is
typically located on the back or bottom of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem started.
Internet: www.vtechkids.com
Phone: 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada:
170800 IM REV.indd 23 08/28/2018 21:56:04
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