VTech KidiZoom PrintCam - Troubleshooting Advanced Issues; Video and File Display Problems; Printing Quality and Paper Issues

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Problem Possible Solutions
Flickering
in recorded
video
• Check if the Indoor Light Frequency setting is
correct.
• Avoid having both sunlight and indoor lighting
appear at the same time in your video
composition.
Memory card
can not be
detected
• Check if the memory card is correctly inserted.
• Check to see if the memory card is the
supported type. The camera only supports
microSD or microSDHC card.
• Check to see if the le system of your memory
card is FAT or FAT32. The KidiZoom
®
PrintCam
camera does not support NTFS or exFAT le
systems. Be sure to back up all important data
from your memory card and format it in either
the FAT or FAT32 le system before using in
your KidiZoom
®
PrintCam.
Can not
view the
downloaded
video or photo
les
Check if the downloaded les are in the correct
directory on the KidiZoom
®
PrintCam. Photos
should be put in the DOWNLOAD/PHOTO folder,
and videos should be put in the DOWNLOAD/
VIDEO folder.
KidiZoom
®
PrintCam only supports these formats:
Photos in Standard Baseline JPEG, and videos
in AVI (Motion JPEG) created by the KidiZoom
®
PrintCam camera.
Printed
images are
not clear
• Check if the printing contrast is set too low or
too high. To change the print contrast, from print
conrmation screen, use the contrast icon to
adjust to the best output result.
• Check if the print head needs to be cleaned,
please refer to Printer and Roll Paper section in
this manual for more details.
• Rell the paper with the KidiZoom
®
PrintCam
Paper Refill Pack
TROUBLESHOOTING