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7.3.5. Damage through inappropriate use
This warranty will be void if the product is used for any other
activity besides those for which it was intended, or used in any
way that is unadvised in this Manual. Vuly products constitute
recreational outdoor products and accessories for such products.
They are not intended for professional use.
Any evidence that inappropriate actions that have led to product
failure will not be covered by the warranty. Similarly, replacement
parts or repairs needed to mend such damage will not be
covered under the warranty.
7.3.6. Damage through salt water proximity
This warranty (on steel components, specifically) will be reduced
by 50% where the Vuly product is assembled within 1.6 km of a
salt water environment or where it is subject to ocean spray.
7.3.7. Personal Injury
The warranty does not cover personal injury or losses due to any
of the above: wear and tear, weather conditions, inappropriate
installation, insufficient care or maintenance or inappropriate use,
nor does it cover damage due to negligence or accidents.
7.3.8. Installation
This warranty does not cover any installation service. If a customer
pays for installation of their Vuly product at the time of purchase,
this is a one-time service only. The customer may not claim
installation costs for any replacement parts.
7.4. Warranty Claims
If a customer believes that a Vuly product is faulty or defective,
they must discontinue use and submit a Warranty Claim.
A customer must not attempt to use a product if any part is faulty
or defective, as it may be dangerous. Any damage that the user
causes as a result of using faulty or defective products will lead
to voiding of the warranty.
7.4.1. Making a Warranty Claim
To fulfill a warranty claim, a customer must submit an online
Warranty Claim at VulyPlay.com/Support.
Submitting the online Warranty Claim form requires the customer
to provide:
• Details of their purchase – including date,
• Batch number,
• Clear photographic evidence of the manufacturing fault or
defect.
If the customer does not provide all details that the form requires,
their Warranty Claim will not be assessed.
Vuly may take up to 7 days to process Warranty Claims upon a
completed submission. It may take a further 7 days for replacement
parts to reach the customer.
7.4.2. Successful Warranty Claims
If Vuly accepts a customer’s Warranty Claim, Vuly will replace the
faulty or defective parts, not offer refunds.
Successful Warranty Claims lodged within 60 days of the delivery
date:
Vuly will replace the damaged parts free of charge. Vuly will also
cover any costs associated with shipping the replacement part.
Successful Warranty Claims lodged after 60 days of the delivery
date:
Vuly will replace the damaged parts free of charge. The customer
must cover any costs associated with shipping the replacement
part.
7.4.3. Walk-in Warranty Claims
If a customer wishes to make a Warranty Claim while on the
Vuly premises, they must first submit an online Warranty Claim at
VulyPlay.com/Support – providing all required details.
7.4.4. Refunds
In all instances of successful warranty claims, Vuly offers
replacements parts only. Vuly provides refunds only at their
discretion. Any refunds granted to the customer exclude third-
party fees, such as assembly services and credit card surcharges.
7.4.5 Claiming on non-Vuly products
Products sold alongside Vuly that are not Vuly-branded are
subject to the warranties provided by the companies that supply
them. The customer must contact these external companies to
make a warranty claim; Vuly itself will not assess claims made
against non-Vuly products.
7.5. Australian Consumer Law
Our Goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to
have the Goods repaired or replaced if the Goods fail to be of
acceptable quality and the failure does not amount to a major
failure.
8.0. Missing parts
If a customer believes that a Vuly product does not include all
necessary parts, they must immediately lodge a Missing Parts
Claim at VulyPlay.com/Support.
A customer must not attempt to use a product if any part is
incomplete, as it may be dangerous. Any damage that the user
causes as a result of using incomplete products will lead to
voiding of the warranty.
Vuly products are delivered to Vuly warehouses prepackaged; we
are unable to check the boxes prior to delivery to ensure that they
contain all the required parts. While the missing part rate during
packing is very low, some parts may also fall out in transit due to
small, unintentional tears in their boxes.
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