Vuly THUNDER - 8.4.2 Successful Warranty Claims

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Claim at www.vulyplay.com/support – providing all required
details of the purchase, batch number and photographic
evidence of the manufacturing fault or defect – or meet all
such requirements while in-store.
8.4.4. Refunds
In all instances of successful warranty claims, Vuly offers
replacements parts only. Vuly provides refunds only at their
discretion.
8.4.5 Claiming on non-Vuly products
Products sold alongside Vuly that are not Vuly-branded
are subject to the warranties provided by the companies
that supply them. The customer must contact these external
companies to make a warranty claim; Vuly itself will not
assess claims made against non-Vuly products.
8.5. Australian Consumer Law
Our Goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the Goods repaired or
replaced if the Goods fail to be of acceptable quality and the
failure does not amount to a major failure.to a replacement
or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are
also entitled to have the Goods repaired or replaced if the
Goods fail to be of acceptable quality and the failure does
not amount to a major failure.
If a customer believes that a Vuly product does not include
all necessary parts, they must immediately lodge a Missing
Parts Claim at www.vulyplay.com/support.
A customer must not attempt to use a product if any part is
incomplete, as it may be dangerous. Any damage that the
user causes as a result of using incomplete products will
lead to voiding of the warranty.
Vuly trampolines are delivered to Vuly HQ prepackaged; we
are unable to check the boxes prior to delivery to ensure that
they contain all the required parts. While the missing part
rate during packing is very low, some parts may also fall
out in transit due to small, unintentional tears in their boxes.
9.0. Missing parts