Troubleshooting
• If the System Cannot Be Powered on After You Insert the Plug of Power
Adapter
a.Checkthe power under the sink,asthis most y occurswhen the power under the sinkis off. Also,check the
connection between the plug and the power outlet, and ensurethat the systemhas been plugged correctly
•nto the power outlet, as this may occur in a few cases.To test if there is a problem with the system itself, just
pick up the system and try another power outlet. Please contact us if the system can't be powered on. We will
help you figure it out.
• No Output Water from RO Faucet
a. Filter Expires. Check the filter life indicators to confirm which filter needs to be replaced and replace it
•mmediately.
b. Low water pressure. Check and confirm the water pressure is between 14.5 PSIand 87 PSI.
c.Water supply isoff.Turn on the feed water adapter or water supp y va ve.
d. Incorrectfilter installation. Re installthe three filters, and makesurethey arefitted properly.
e.Tubing is crimped. Checkall tubing and remove any crimps.
• Water Leakage
a. Check all joints, fittings and tubing connections to locate the leakage. Make sure the filters are well installed.
• Filtered Water from the RO Faucet Tastes Like Tap Water
a. Incorrect tubing •nstal ation. Make sure the waste water tubing is not connected with ROfaucet.
b. Filter expires: Check the filter life indicators to confirm which filter needs to be rep aced and rep ace
mmediately.
• Booster Pump Overworked Reminder
Buzzerkeepsbeeping for 3 minutes and then the fi ter life indicators on the front panel flashred.
a.Continuously dispensing water for more than 30 minutes. Poweron the systemagain to recover
b.Thereis a leakat the tubing connection between the systemand the ROfaucet.Turn off the power. Check
the tubing connection, make sure the tubing is inserted into the quick connect fitting properly and firm y,
and power on the systemagain.
• Booster Pump Starting and Stopping Frequently Reminder
Buzzerbeeps 5 times and then the filter life indicators on the front panel flash purple. There is an internal
pressureimbalance:Disconnect the power.Turn on or turn off the ROfaucet completely , remove all tubing
crimps.Make surethe faucet is not blocked and power on the systemagain.
• Loud Sound of RO System
The sound will not exceed 55 dB, which makes no difference to everyday lives (55 dB is tested under standard
aboratory conditions, where the feed water pressure is between 14.5 PSIand 87 PSI).A loud sound may be
caused by the following reasons:
a.The system is not positioned in a flat area. Make sure the system is p aced smooth y without shaking.
b. The system is placed against the cabinet. Do not p ace the system against the cabinet. The system may
vibrate when it works.
c.The water pressure is unstable. Check and confirm the water pressure is between 145 PSIand 87 PSI.The
sound will decrease when the water pressure becomes stable.
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