How to update firmware on Well SIP-T20 IP Phone?
To update the firmware on your Well IP Phone, access the phone's webpage and navigate to the Upgrade section. There, you'll find the option to 'Select and Upgrade Firmware' at the bottom of the page. Choose the appropriate file for the update and click the Upgrade button. Ensure that the firmware you select is provided by your system administrator to prevent device crashes after the update.
Why can't I register my Well IP Phone to the server?
If you can't register to the server with your Well IP Phone, first verify the IP address. If your WAN port is configured in DHCP mode, ensure your DHCP server is active. Also, check your gateway and DNS server settings. Confirm that your account information matches what you received from your ISP. Finally, check if the SIP server is running and verify the SIP register port, which defaults to 5060.
What to do if my Well SIP-T20 can't get an IP address?
If you can't get an IP address on your Well IP Phone, ensure the Ethernet cable is plugged into the WAN port. Also, verify that the DHCP server is active and has available IP addresses. Alternatively, try configuring your WAN port to static IP client mode.
How to answer incoming calls during a call on Well SIP-T20 IP Phone?
If you are in a conversation and a call comes in on your Well IP Phone, press the Answer key to answer the incoming call.
Why does my Well SIP-T20 have DTMF problems?
If you encounter DTMF problems with your Well IP Phone, check the type of DTMF being used to ensure it is compatible with the server. Also, consult your ITSP regarding the appropriate payload value.
How to refuse incoming calls during a call on Well SIP-T20?
To refuse incoming calls during a call on your Well IP Phone, turn off the call waiting function. This will cause the phone to automatically reject all incoming calls while you are already engaged in a conversation.
Why can't I hear any voice during a call on my Well IP Phone?
If you cannot hear any voice during a call on your Well IP Phone, first make sure your handset is securely connected to the phone. Then, check whether you have muted the conversation. If the issue persists, consult your ITSP for outbound server details.
How to change the time on Well IP Phone?
To change the time on your Well IP Phone, select the time zone or manually enter the time information via the phone's webpage or directly on the phone itself.
Describes compliance with CE and FCC requirements.
Warns about potential radio interference as a Class B device.
Explains the meaning of the WEEE symbol for proper disposal.
Lists all the components included in the phone package for setup.
Provides step-by-step instructions for physically setting up the phone.
Details the process of initial setup and registering the phone.
Explains the function of each key on the phone's keypad.
Describes the status indicated by different LED lights on the phone.
Explains the meaning of various icons displayed on the phone's LCD screen.
Outlines the ways to interact with and customize phone settings.
Covers basic phone configurations like language, time, and date.
Allows adjustment of volume, ring tones, and audio codecs.
Features for managing contacts, including local directory and blacklist.
Covers various configurable options like Key as Send and Hot Line.
Explains the methods and devices for initiating a phone call.
Details how to accept incoming calls using handset, speaker, or headset.
Configuration for the Do Not Disturb (DND) feature to reject calls.
Settings for forwarding incoming calls to another number or voicemail.
Covers basic and advanced configuration for SIP accounts.
Configuration for secure communication using Transport Layer Security.
Configuration for Link Layer Discovery Protocol for network device advertising.
Configuration for secure web access using HTTPS protocol.
Includes operations like rebooting, resetting, and firmware updates.
Configuration for using DNS Service Records for server connection.
Configures general network parameters like IP address and DHCP.
Configuration for Virtual Local Area Network settings.
Procedures for updating the phone's firmware.
Customizes the programmable DSS keys for various functions.
Steps to resolve issues with server registration.
Troubleshooting steps for obtaining an IP address.
Solutions for no audio during a call.
Troubleshooting steps for DTMF signal issues.
Guide on updating the phone's firmware.
Describes compliance with CE and FCC requirements.
Warns about potential radio interference as a Class B device.
Explains the meaning of the WEEE symbol for proper disposal.
Lists all the components included in the phone package for setup.
Provides step-by-step instructions for physically setting up the phone.
Details the process of initial setup and registering the phone.
Explains the function of each key on the phone's keypad.
Describes the status indicated by different LED lights on the phone.
Explains the meaning of various icons displayed on the phone's LCD screen.
Outlines the ways to interact with and customize phone settings.
Covers basic phone configurations like language, time, and date.
Allows adjustment of volume, ring tones, and audio codecs.
Features for managing contacts, including local directory and blacklist.
Covers various configurable options like Key as Send and Hot Line.
Explains the methods and devices for initiating a phone call.
Details how to accept incoming calls using handset, speaker, or headset.
Configuration for the Do Not Disturb (DND) feature to reject calls.
Settings for forwarding incoming calls to another number or voicemail.
Covers basic and advanced configuration for SIP accounts.
Configuration for secure communication using Transport Layer Security.
Configuration for Link Layer Discovery Protocol for network device advertising.
Configuration for secure web access using HTTPS protocol.
Includes operations like rebooting, resetting, and firmware updates.
Configuration for using DNS Service Records for server connection.
Configures general network parameters like IP address and DHCP.
Configuration for Virtual Local Area Network settings.
Procedures for updating the phone's firmware.
Customizes the programmable DSS keys for various functions.
Steps to resolve issues with server registration.
Troubleshooting steps for obtaining an IP address.
Solutions for no audio during a call.
Troubleshooting steps for DTMF signal issues.
Guide on updating the phone's firmware.
General| SIP Accounts | 2 |
|---|---|
| Operating Conditions | 0°C to 40°C, 10% to 90% humidity |
| Protocols | SIP |
| Display | 132x64 |
| Ethernet Ports | 2 |
| PoE | Yes |
| Headset Port | 3.5mm |
| Voice Codecs | G.711, G.729, G.722, iLBC |
| Power Supply | 5V DC, 1A |
| Dimensions | 200mm x 180mm x 50mm |
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