If you need service or assistance, we suggest
you follow these five steps:
1.
Before calling for assistance
Performance problems often result from little things you
can find and fix yourself without tools of any kind.
Air condltloner won’t run:
1.
Is unit plugged into a live circuit with proper voltage?
2. Is switch turned on?
3. Is thermostat set correctly?
4. Have you checked your home’s main fuses or
circuit breaker box?
5. Has the time-delay fuse blown?
6. Has the local power failed?
Unit blows fuses:
1.
Are time-delay fuses being used?
2. Is an extension cord being used?
(Do not use an
extenslon cord to run your air condltloner.)
3. Are you waiting two minutes after turning cooling
circuit off before trying to restart unit?
Unit turns on and off, or does not cool room:
1, Is filter clean?
2. Are coils clean (both evaporator [inside] and
condenser [outside])?
3. Is there excessive moisture or heat (open vessel
cooking, showers, etc.)?
4. Try setting fan to higher speed.
5. Try setting thermostat to a cooler setting.
Operating sounds:
1. When your room air conditioner is
operating
normally, you
will hear sounds such as:
l
Droplets of water hitting the condenser, causing
a “pinging” or “clicking” sound. Water droplets
help to cool the condenser.
l
Air movement from the fan, especially on high fan
speed setting.
. Clicks from the thermostat cycle.
2. Sounds also may be caused by house construction
- such as vibration of the unit due to wall
construction or unsteady window mounting area.
2. If you need assistance*. . .
Call Whirlpool COOL-LINE@ service assistance tele
phone number. Dial free from anywhere in the U.S.:
l-800-253-1301
and talk with one of our trained consultants. The consul-
tant can instruct you in how to obtain satisfactory opera-
tion from your appliance or, if service is necessary, rec-
ommend a qualified service company in your area.
3.
If you need service?..
2
Whirlpool has a nationwide net-
T&+1 01~
work of authorized WhirlpoolSM
service companies. Whirlpool
seevrcs service technicians are trained to
fulfill the product warranty and
provide after-warranty service, anywhere in the United
States. To locate the authorized Whirlpool service com-
pany in your area, call our COOL-LINE@ service assist-
ance telephone number (see Step 2) or look in your
telephone directory Yellow Pages under:
APPLIANCES - HOUSEHOLD -
ELECTRICAL APPLIANCES -
MAJOR - SERVICE A REPAIR
MAJOR - REPAIRING A PARTS
OR
WASNlNG YACBINES, DRYERS
A IRONERS - SERVICING
WHIRLPOOL APPLIANCES
AUTHORIZE0 WHIRLPOOL SERVICE
4. If you have a problem*...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our consul-
tants, or if you prefer, write to:
Mr. Donald Skinner
Director of Consumer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
5. If you need FSP@
replacement parts* . . .
FSP is a registered trademark of Whirlpool Corpora-
tion for quality parts. Look for this symbol of quality
whenever you need a replacement part for your
Whirlpool appliance. FSP replacement parts will fit right
and work right, because they are made to the same
exacting specifications used to build every new
Whirlpool appliance.
To locate FSP replacement parts in your area, refer
to Step 3 above or call the Whirlpool COOL-LINE ser-
vice assistance number in Step 2.
‘If you must call or write, please provide:
model
number, serial number, date of purchase,
and a
complete description of the problem.
This informa-
tion is needed in order to better respond to your request
for assistance.
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