If You Need Assistance
Or
Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance Center for help
or calling for service, please provide a detailed description of the problem, your appliance’s complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little thinas vou can find and fix without tools of anv kind. Please
check the chart
below for problems
you can fix.
lt”could save you the
cost of
a sewice
call.’
PROBLEM
POSSIBLE CAUSE
SOLUTION
Your refrigerator
will not operate
Unfamiliar
mound8 or a
rattling/jingling
noise
The power supply cord is not
plugged into a live circuit with
proper voltage.
A household fuse has blown or
circuit breaker tripped.
The Refrigerator Control is not
set correctly.
There is something on top of or
behind the refrigerator.
The sounds are normal.
Firmly plug power cord into a live circuit
with proper voltage. (See page 5.)
Replace household fuse or reset circuit
breaker.
Set Refrigerator Control to a numbered
setting. (See page 7.)
Remove item from on top of or behind
the refrigerator.
New features on your new refrigerator
make new sounds. (See “Understanding
the sounds YOU may hear” on paoe 17.)
There ir water in
the defrost pan
This is normal in hot, muggy Make sure the refrigerator is level so the
weather. The pan may even be pan does not overflow.
hall full.
The lights do
not work
The ice maker
will not operate
A household fuse has blown or
circuit breaker tripped.
The power supply cord is not
plugged into a live circuit with
proper voltage.
The bulb is burned out.
The freezer has not had enough
time to get cold.
The signal arm is in the OFF
(up) position.
The water vafve is turned off.
Water is not getting to the ice
maker.
Replace household fuse or reset circuit
breaker.
Firmly plug power cord into a live circuit
with proper voltage. (See page 5.)
Replace bulb. (See page 16.)
Allow the freezer time to get cokf-this
could take overnight.
Push signal arm down to the ON
position. (See page 12.)
Turn the water vafve on.
Check the water line for clogs or leaks.
The motor
8eems to run
too much
The condenser coils are dirty.
lt is hot outside or in the room.
Thedoorhasbeenopened
frequently.
A large amount of food has
been put in at one time.
Clean the coils (See page 19.)
On hot days, or if the room is too warm,
the motor naturally runs longer.
Open the door as few times as possible.
The motor will run longer in order to cool
down the interior when food is added.
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