7
Service and Repair
There are no user serviceable parts within this appliance.
To avoid serious injury or damage, NEVER attempt to repair the unit
yourself.
To initiate warranty service contact: support@wincous.com
or call: 973-295-3899.
DO NOT send unit to WINCO without rst contacting our customer
service department.
See "Limited Warranty" section on page 8 for details.
If your WINCO Pizza Oven does not operate, please check the following prior to placing a service call.
Safety
A WINCO® Approved Service Technician should carry out repairs if
necessary. Do not remove any components or service panels on this
product.
If the power cord is damaged, it must be replaced by a WINCO
Approved Service Technician in order to avoid a hazard.
Troubleshooting
PROBLEM POSSIBLE CAUSE RECOMMENDED SOLUTION
The unit is not turning on
Power supply
Check that the power supply cord is correctly
plugged in and outlet is working.
Thermostat, timer or heating element is
not on
Check that the thermostat, timer and heating
element switches are turned on.
Plug/cord or external wiring is damaged
Call WINCO to make service arrangements
through their service provider network.
Internal wiring fault
The unit is not cooking the food
Oven is heating but temperature is low Turn up the temperature.
Temperature is on correct setting but not
heating properly
Thermostat needs to be replaced. Call WINCO
to make service arrangements through their
service provider network.
Unit overheating & burning food
Unit will get very hot even when at a low
temperature setting
Thermostat needs to be replaced. Call WINCO
to make service arrangements through their
service provider network.
Light does not come on for one of the heating
elements
It does not get hot
Heater/switch/wiring needs to be replaced. Call
WINCO to make service arrangements through
their service provider network.
It does get hot but only the light does not
come on
Switch/wiring needs to be replaced. Call WINCO
to make service arrangements through their
service provider network.
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