EN
Quick reference
Troubleshooting
Make sure your Find My Landroid
®
module is securely installed and follow the actions below if your Landroid
®
does not
operate correctly. If these do not identify and correct the problem, contact your service agent.
Symptom
Cause
Action
The position of Landroid
®
cannot be shown precisely on
the App, or its position cannot
be detected
.
The GPS signal is affected by the
weather or some interference.
1. Check and make sure: Landroid
®
is not upside
down or on its side; Landroid
®
is not covered by
some metal objects.
2. Take Landroid
®
to an open area where it can
obtain a mobile signal.
You are not using the latest version
of the Landroid
®
App.
Please update the Landroid
®
App to the latest
version.
Landroid
®
does not give an
alarm when it is outside the
Geo fence.
The software of Landroid
®
itself is
not the latest.
Update the software of the Landroid
®
before
using the module.
There is a small tolerance area
immediately outside the perimeter
set for Find My Landroid
®
.
Bring Landroid
®
outside of the tolerance area
(approximately 30m from the Geo fence) to verify
that Find My Landroid
®
is working.
The Find My Landroid
®
module is
powered off.
Turn on Landroid
®
and if necessary recharge
it. If it doesn't need to be recharged, Find My
Landroid
®
module will be recharged by the
Landroid
®
PowerShare battery.
(Landroid
®
has an inner battery that lasts a week
after it is turn off).
Geo Fence is not set, or radius of
Geo Fence is not set.
Use the Landroid
®
App to set it properly.
Landroid
®
is powered off.
In this case, the alarm will be sent 10mins after
the Landroid
®
is brought outside of the Geo
fence.
Landroid
®
still works when it
is outside the Geo fence.
Geo Fence is not set, or radius of
Geo Fence is not set.
Use the Landroid
®
App to set it properly.
Geo Fence is not enabled.
Landroid
®
works normally but
the communication between
Landroid
®
and smartphone
does not work properly
.
The cellular network coverage of Find
My Landroid
®
is weak.
Check if you Find My Landroid
®
has a weak signal.
If yes move to an area with a good signal.
The Find My Landroid module is
damaged.
Please go to https://account.worxlandroid.com/
access your profile and open a ticket using the form
The software of Landroid
®
is not the
latest.
Update the software of Landroid
®
.
The Landroid
®
App needs to be
updated.
Update your Landroid
®
App before using the
module.
The SIM of the Find My Landroid
®
module is not activated.
Before first use, make sure you have activated the
SIM by following the procedure in the Landroid
®
App.
The Find My Landroid
®
module is
not well connected to Landroid
®
.
Reinstall the Find My Landroid
®
module. Check that
the module connector is correctly inserted with a
click.
Landroid
®
has no power.
Check if the screen of Landroid
®
is illuminated. If
not, send Landroid
®
back to the charging base for
charging or start emergency procedure to charge
it.
The pre-paid SIM subscription has
expired.
The SIM has a pre-paid 3-year subscription. Once
expired it must be renewed.
An e-mail with all details on renewal will be sent
once the expiration is near. When you'll receive it,
follow the instruction.
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