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The guarantee does not count:
» in case of damages which have arisen after improper use
» for wear parts / accessories that are subject to natural wear
and tear
» for defects that are known to the customer at purchase
» in case of damages that occurred due to repair or inter-
vention of the buyer or an unauthorized third party
» in case the device was connected to a higher voltage as
stated on the device
» when dropping the device or single elements of it
» for improper transportation or packaging
» damages that occurred due to force majeure
» for non -observance of valid safety precautions
» for non -observance of the manual
Batteries / rechargeable batteries are not covered by the
guarantee as they are parts of consumption.
In case of a guarantee claim, the date of sale has to be proven
by receipt or invoice. Replacements for reasons covered
by the guarantee do not lead to an extension of the original
guarantee period, neither for the device itself nor for any
replaced components. If you are claiming a valid guarantee, we
are entitled to choose whether we will repair the device free
of charge or exchange it for a new device. Any further claims
are excluded. Parts replaced will pass into our property. We
reserve the right to change defective parts or products against
follow -up models. Please always contact us before you return
your product. Provided that a return shipment has been agreed
upon, send the defective product securely packaged at your
own cost to our service department. It is absolutely necessary
that you add a copy of your receipt to your return shipment.
Repairs carried out after the guarantee period are subject to
a charge. We will not accept freight collect shipments and will
return them to the sender.
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