Maintenance
106 DocuMate 262 Scanner User’s Guide
Error
Code Problem Description Solution
0 Scanner is not connected to
the computer. (The LED does
not flash “E” and the status
light remains green.)
A cable may be loose. Check that the scanner’s cables
are correctly attached to the computer. If the scanner still
does not connect, re-boot the computer.
4 or 5 The scanner lamp is either
turned off or the lamp has not
warmed up enough to initiate
scanning.
In the One Touch hardware properties turn the scanner lamp
on. See page 78 for instructions. If the lamp is already on, turn
the lamp off then on again. If the problem persists and your
scanner’s power is plugged into a surge protector or UPS
battery backup, try plugging the scanner power directly into a
wall outlet.
6 The scanner’s cover is open. Close the scanner cover and make sure it attaches
completely.
7 or 8 The lamp in the scanner
body or the ADF portion of
the scanner has
malfunctioned.
Make sure that the lamp has not been turned off
manually. See the steps on page 78 to turn the lamp on
and off.
Re-boot your computer. If the problem persists, contact
Xerox Technical Support.
9 Paper jam Open the ADF cover and remove the jammed page. See
“Clearing Paper Jams” on page 101.
All
Other
Codes
An internal part in the
scanner may have
malfunctioned.
Turn off the power to your scanner, then turn it back on
again. If the problem persists, contact Xerox Technical
Support.
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