08
• Shipping Damage:
- Shipping damage claims must be led with the freight
carrier (such as UPS, FedEx).
- Notify the freight carrier immediately of any shipping
damage upon receipt of damaged items to begin the
claim process.
- We also recommend reporting any shipping damage
claim within (48) hours of receipt to the Authorized
Retailer from which the item was purchased.
- Keep all original documents and packing materials until
freight damage claim has a nal resolution.
For units returned to Xvive USA:
• The item must be returned in the same format in which it was
purchased. If a system containing a transmitter and receiver
was purchased, then both units will need to be returned
together.
• The purchaser will pay all freight charges to return the
original item to Xvive USA or its aliated service centers.
• If the unit is deemed to be covered by this warranty, Xvive will
ship the repaired or replacement unit to the purchaser
free-of-charge and without any additional freight charges.
• If the unit is deemed to NOT be covered by this warranty,
other charges plus return freight charges will apply.
EXCEPT AS EXPRESSLY SET FORTH ABOVE IN THIS LIMITED
WARRANTY, XVIVE MAKES NO OTHER EXPRESS OR IMPLIED
WARRANTIES TO THE EXTENT PERMITTED BY LAW. XVIVE
ASSUMES NO LIABILITY FOR PROPERTY DAMAGE RESULTING
FROM FAILURE OF THIS PRODUCT NOR ANY LOSS OF INCOME,
SATISFACTION, OR DAMAGES ARISING FROM THE LOSS OF
USE OF SAME DUE TO DEFECTS OR AVAILABILITY OF SAME
DURING SERVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH
VARY FROM STATE TO STATE OR BY COUNTRY OR PROVINCE.
For warranty inquiries not covered in this policy, please
contact support@xvive.com
ONEYEAR LIMITED WARRANTY
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