Xylem FLYGT Concertor

Questions and Answers

C
colemanchadAug 13, 2025
How to resolve communication failure with Dirigo[™] Service Tool for Xylem FLYGT Concertor Water Pump?
- R
  Robin StricklandAug 13, 2025
  If the Dirigo™ Service Tool fails to communicate with the Xylem Water Pump unit, the control leads might not be correctly connected. Ensure the leads are correctly connected and try running the Dirigo™ Service Tool again. Also, the value for Com port under Control > Pump communication might be incorrect. Select the correct value and try running the tool again.
B
Breanna AllenAug 17, 2025
How to troubleshoot a Xylem FLYGT Concertor Water Pump that does not start?
- A
  adam33Aug 17, 2025
  If your Xylem Water Pump isn't starting, the issue might be with the power supply. Make sure the main power switch is on, the fuses are intact, and there's voltage in all phases of the supply line. Also, check that all fuses have power, are securely fastened, and the motor cable isn't damaged. If the sum alarm is active, contact a sales or authorized service representative or use the Dirigo™ Service Tool application to read the alarm codes.
J
Joshua WestAug 25, 2025
Why does my Xylem FLYGT Concertor keep stopping?
- V
  Victor FigueroaAug 25, 2025
  If your Xylem Water Pump stops unexpectedly, it could be due to a power supply issue. Check the power supply to the pump. Alternatively, there might be a disconnection between the pump and the controller / RTU / PLC. In this case, check the power supply to the controller, restart the controller, and inspect T3 and T4.
M
meganmayoSep 1, 2025
How to fix a Xylem FLYGT Concertor that doesn't receive commands from the controller?
- D
  Debra FlynnSep 1, 2025
  If your Xylem Water Pump isn't receiving commands from the controller, it might be a communication issue. First, check the power supply to the controller. Then, ensure that the PUMP COMMS indicator is lit on the gateway. Try restarting the controller. Also, check T3 and T4.
J
Jessica MyersSep 5, 2025
What to do if Xylem Water Pump starts but stops after 10 seconds?
- K
  Kristen BradfordSep 5, 2025
  If your Xylem Water Pump starts but stops after 10 seconds, the FLS might be triggering the sum alarm due to leakage into the drive unit. To check this, turn the power off and on to restart the pump. If it runs for 10 seconds and stops again, disconnect the pump and empty the liquid from the drive unit. If the pump acts differently, contact a sales or authorized service representative or use the Dirigo™ Service Tool application to read the alarm codes.
T
tiffany35Sep 9, 2025
Why is the impeller not rotating in my Xylem Water Pump?
- E
  eric55Sep 9, 2025
  If the impeller in your Xylem Water Pump isn't rotating, it might be stuck. Check that the impeller can be rotated, and clean both the impeller and the sump.
M
Monica HamiltonNov 20, 2025
What to do if Xylem FLYGT Concertor Water Pump delivers too little or no water?
- P
  pagehowardNov 20, 2025
  If your Xylem Water Pump is delivering too little or no water, several issues could be the cause. Start by checking that all valves are in the correct positions, and replace them if necessary. Ensure correct installation according to media flow and proper opening. Inspect the impeller for rotation difficulty, clean it and the sump, and verify correct trimming. Clear any obstructions in the pipes and seal any leaks in pipes and joints. Replace worn parts if there's wear on the impeller, pump, and casing. Ensure the liquid level isn't too low by checking the level sensor and providing priming equipment if needed. Check if the Set Power or Set Speed parameter is too low and change the settings. If the impeller rotates in the incorrect direction, contact a sales or authorized service represent...
H
hendersondonaldNov 27, 2025
What causes a Xylem FLYGT Concertor Water Pump to start, stop, and start again quickly?
- B
  Brenda WilliamsNov 27, 2025
  If your Xylem Water Pump starts, stops, and then restarts rapidly, it could be due to back-flow filling the sump to the start level again. Check that the distance between the start and stop levels is sufficient, the non-return valves are working correctly, and the length of the discharge pipe between the pump and the first non-return valve is sufficiently short. Another cause may be the self-holding function of the contactor malfunctioning. Check the contactor connections, the voltage in the control circuit, the functioning of the stop-level regulator, and the voltage drop in the line at the starting surge. If the power supply is incorrect and the sum alarm is active after ten cycles, contact a sales or authorized service representative or use the Dirigo™ Service Tool application to read t...

Summary

Introduction and Safety

Manual Introduction

Provides necessary information for working with the unit and emphasizes reading the manual before starting.

Safety Terminology and Symbols

Explains safety messages, hazard levels, and symbols used throughout the manual.

User Safety Guidelines

Covers general regulations, site awareness, qualified personnel, and personal protective equipment.

Ex-Approved Product Handling

Details special handling instructions and requirements for Ex-approved units.

Special Hazards and First Aid

Addresses biological hazards and safety procedures for contact with hazardous substances.

Transportation and Storage

Delivery and Unit Inspection

Verify package integrity and unit condition upon receipt for any damages or missing items.

Transportation Guidelines and Lifting

Covers precautions, position, fastening, and lifting procedures during transport.

Temperature Ranges for Handling

Details acceptable temperature ranges for transportation, handling, and storage.

Storage Guidelines

Provides instructions for storing the product, including long-term storage and stacking limits.

Product Description

Pump Design Overview

Details the submersible pump and its permanent-magnet synchronous motor.

Monitoring Equipment Components

Describes sensors like leakage and overtemperature sensors in the control system.

Data Plate Information Explained

Explains the meaning of each item listed on the product's data plate.

Hazardous Location Approvals

Lists approvals for hazardous locations, including EN, IEC, FM, and CSA.

Product Denomination Codes

Explains how to read and interpret product codes and parameters.

Mechanical Installation

Mechanical Installation Precautions

Covers safety, electrical hazards, hazardous atmospheres, site, and fastener precautions.

Mechanical Installation Requirements

Outlines general and piping requirements before mechanical installation.

Pump Installation Procedures

Details preparing the site and installing the pump for different configurations (P, S, T, Z).

Electrical Installation

Electrical Installation Precautions

Covers safety, electrical hazards, motor, and hazardous atmosphere precautions.

Electrical System Requirements

Details mains connection, cable, and electromagnetic compatibility requirements.

Electrical Connection Procedures

Guides on preparing SUBCAB cables and making electrical connections.

Cable Charts and Diagrams

Provides diagrams and information on electrical cable connections and color coding.

Operation

Pre-Operation Precautions

Safety checks before operation, discharge line, and noise level considerations.

Pump Starting Procedure

Step-by-step instructions for safely starting the pump and its system.

Alarm Handling and Response

Describes alarm categories and procedures for responding to alarms.

Maintenance

General Maintenance Precautions

Covers general safety, motor handling, hot work, and ground continuity.

Torque Values and Maintenance Intervals

Specifies torque values for screws and defines maintenance intervals for inspection and overhaul.

Inspection and Overhaul Schedules

Outlines procedures and intervals for periodical inspection and overhaul.

Component Maintenance Procedures

Details draining stator housing, changing oil, and replacing the impeller.

Troubleshooting

Dirigo Service Tool for Diagnostics

Introduces the Dirigo Service Tool software for diagnostics, testing, and settings.

Troubleshooting Pump Start Issues

Addresses problems like pump not starting, impeller not rotating, or unexpected stops.

Troubleshooting Performance & Communication

Covers issues like low/no water delivery and Dirigo tool communication failures.

Technical Reference

Motor Specifications

Details technical data for the synchronous motor, including frequency, supply, and voltage.

Application and Operating Limits

Specifies operating parameters like liquid temperature, density, pH, and immersion depth.

Minimum Permitted Liquid Level

Critical safety information regarding the minimum liquid level for operation.

Xylem FLYGT Concertor Specifications

General

Installation	Submersible
Protection Class	IP68
Applications	Wastewater
Frequency	50 Hz / 60 Hz
Material	Cast Iron
Weight	Varies by model
Operating Temperature	Up to 40°C
Control System	Integrated control system