13
Problems Solutions
Vacuum is not picking
up debris. No suction
or light suction.
Vacuum turns off on
its own.
• Dust box may be full; empty the dust box.
• Check crevice tool nozzle and floor brush for blockages; clear
blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped
around the rolling brush.
• Check connection between the main unit and metal tube for
blockages; clear blockages if required.
• Check the metal tube for any blockages and clear any debris.
• Check filters to see if they need cleaning. Follow instructions for
rinsing and completely air-drying the filters before reassembling.
There are several possible reasons for the vacuum turning
off on its own, including blockages, battery issues, and
overheating. If vacuum turns off on its own, perform the
following steps:
1. Turn on the vacuum and check the battery indicator lights.
If recharging is needed, plug in while vacuum is off.
2. Empty the dust box and clean filters.
3. Check the metal tube, accessories, and inlet openings and
remove any blockages.
4. Allow the main unit of the vacuum to cool for at least 45
minutes, until they return to room temperature.
5. Restart the vacuum.
Troubleshooting
Specifications
Input
Rated Power
Battery Type
Dust Box Capacity
Charging Time
Max Running Time
Operating Temperature
Product Net Weight
27V 0.5A
120W MAX (Main unit)
15W MAX (Floor brush)
Lithium-ion 22.2 V, 2200 mAh, 6 cells
1 L
4-4.5 hours
45 mins
0℃/32°F to 40℃/104°F
2.38kg/5.2lb
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