21
Failure Symptoms
When detecting a failure symptom, check the printer using the following table.
Symptom Action
No power. Check if the power cable is connected to the printer and the power source properly.
The computer does not
recognize the printer.
Check if the USB cable is connected to the computer and the printer properly.
The printer does reach the
ready state.
Make sure the card drawer and the top cover are closed.
Check for card jam.
Check printer status LEDs. If the printer is showing a card feed error, re-seat the cards.
The card drawer does not
open or is jammed.
Make sure the printer is installed in a at location.
Make sure there are no obstructions to the card drawer.
White lines appear on the
card print area.
The printhead may be dirty; clean the printhead.
If the condition remains after cleaning, contact your Zebra representative.
Unprinted “spots” appear on
the card print area.
The cleaning roller may be dirty; clean the cleaning roller.
The printhead may be dirty; clean the printhead.
If the condition remains after cleaning; contact your Zebra representative.
Troubleshooting
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