ZEO SLEEP MANAGER - BEDSIDE - Frequently Asked Questions and Data Analysis; Troubleshooting Wireless Connectivity; Sensor Pad, Program, and Data Queries; Exporting Data and Support Information

Mywirelessdoesn’tseemtobeworkinganymore.WhatshouldIdo?
1. Make sure your headband is fully charged.
2. Unplug your bedside display for 10 seconds and then plug it back in again.
3. It may be me to replace your headband’s sensor pad.
HowoendoIneedtochangemysensorpad?
The silverized fabric in the sensor pad can wear out with use. We recommend that you replace the
sensor pad about every 3 months of nightly use, or more frequently depending on your skin type.
Isthe7StepSleepFitnessProgramforme?
This email-based guided coaching program is designed to help you get a beer night’s sleep, but only
if you engage in the recommendaons. People who are ready to take an acve role in their sleep nd
the Sleep Fitness Program to be incredibly helpful.
Whatdoes“incompletedata”mean?
If Zeo is unable to record at least 25% of your night, it may say there was “incomplete data.” This can
be caused by poor headband connecon or pulling out the SD card before docking the headband.
IsitpossibletoanalyzemysleepdataoutsideofmyZeo.com?
You can download your sleep data and your Sleep Journal to a CSV le that you can view in
Microso Excel and many other applicaons. Here’s how:
1. Make sure you’ve allowed pop-ups in your browser (Internet Explorer users especially).
2. Log in to your myZeo account and click the “Export Data” buon in the side navigaon bar.
3. Click the “Export Data” buon to start your download, the “Export Data Help Sheet” for help
interpreng the le.
Formoreinformaon:
• Visit www.myZeo.com/support
• Email customersupport@myZeo.com
• Call toll free 1-888-myZeoHelp (1-888-699-3643)
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Frequently Asked Quesons
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