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Zipro Yougo - Warranty Terms and Conditions

Zipro Yougo
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14
EN
Sensor failure Contact
manufacturer’s
service.
E04
Communication
error
Incorrect
connection or
damage to the
wires.
Contact
manufacturer’s
service.
E05
Overload error
Motor failure
Make sure the motor
has not burnt out. If
not, disconnect the
treadmill from the
mains and reconnect
it.
If the problem
persists, contact
manufacturer’s
service.
Too low rated
current in the
controller.
Replace the
controller. Contact
the manufacturer’s
service.
Current exceeds
the rated value
Make sure the weight
of the user does not
exceed the maximum
value for the device.
E06
Voltage is too
low
Check if the AC power is lower than 160VAC or
it is unstable. If so, please stop using the
product and report malfunction.
The device does
not work
No power
Connect the device to
a power source.
The safety key is
out
Insert the safety key.
Short circuit Contact
manufacturer’s
service.
The ON/OFF switch
is not on
Turn the device on.
The running belt
does not move
smoothly
The running belt is
not lubricated
enough
Lubricate the running
belt as per the
manual.
The running belt is
too tense
Adjust and centre the
running belt as per
the manual.
The running belt
is skewed
The running belt is
too loose
Adjust and centre the
running belt as per
the manual.
The drive belt is
too loose
Contact the
manufacturer’s
service.
WARRANTY
On behalf of the Warrantor, the seller grants a 24-month warranty in
the territory of the Republic of Poland starting on the date of sale.
The warranty for the product does not exclude, limit, or suspend any
rights of the Buyer under the Consumer Rights Act.
The warranty card can be found on the last page.
WARRANTY TERMS AND CONDITIONS
1. The warranty covers only latent defects attributable to the
manufacturer.
2. The claim shall be processed by the point of sale or technical
service under the warranty if the customer produces:
a. a valid and clear warranty card filled in properly with a
sale stamp and signature of the seller,
b. a valid proof of purchase with the date of sale,
c. the reported product or defective part.
In the case of a remote purchase, the warranty card is
valid solely with a proof of purchase (receipt/invoice).
3. The claim is resolved within 14 days of the report by the
Customer.
4. Manufacturing defects identified in the warranty period shall
be repaired free of charge within 21 days following the delivery
of the product to the point of sale or technical service.
5. If it is necessary to import parts for the repair, the warranty
repair period may be extended by the time necessary to import
the part, not longer than by 40 days.
6. Warranty exclusions:
a. mechanical damage and related defects,
b. damage and defects resulting from misuse and
inappropriate storage, assembly, and maintenance,
c. damage and wear of such consumable elements as
cables, belts, rubber elements, pedals, foam grips,
wheels, bearings,
and upholstery,
d. activities related to the assembly or maintenance that
are user’s obligation in accordance with the manual.
7. The warranty shall not apply when:
a. it is past its validity period,
b. the customer had repaired or modified the product
using non-genuine parts,
c. the defect resulted from incorrect installation or a
failure to follow the rules of correct operation in
accordance with the manual,
d. the product is used for purposes other than household
use,
e. damage occurred during transport.
8. No duplicates of the warranty card are issued.
9. The customer is entitled to the following compensation free of
charge:
a. product repair,
b. product replacement,
c. reduced price,
d. termination of a contract and full cost compensation.
10. To report a claim:
a. Present the product or its reported part.
b. Present the proof of purchase with the name and
address of the seller, date and place of purchase, type
of product, or a valid warranty card with a stamp of the
point of sale.
c. If the product is delivered dirty, the technical service
may refuse to accept it or clean it at customer’s cost
following their written approval.
11. If the claim is accepted, the device is repaired or replaced with
a new one, or the customer is reimbursed. Transport cost from
the service to
the customer is covered by a manufacturer’s service.
12. If the claim is rejected, the customer is provided with a
detailed justification for the decision and the equipment is
sent to them at their cost within 14 days following the
provision of the decision.

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