Zultys ZIP 33G - User Manual

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quesons, call (800)752-6110 or email myservice@yiptel.com.
To Set Up And Access Your Voicemail | Press the Message
buon. It will then ask for a password. Use the dialpad to
enter the VMail PIN listed above. Follow the instrucons to record
your name, greeng and password. If you have already set up your
voicemail, press message, then enter your chosen PIN.
To Remotely Access Your Voicemail | If your administrator
has given you a voicemail access number, dial that number, enter your
extension, and then enter your voicemail PIN. If you don’t have an
access number or don’t remember it, simply dial your direct phone
number and press # when you hear your greeng. Then enter your
extension and voicemail PIN.
To Answer Your Phone | Li the handset, press the Speaker
buon, or press the Headset buon. Press again to hang
up, or press the End Call buon.
To Answer While On A Call | Press the Answer so key. The
current call you are on will be placed on hold automacally and you
will be connected to the incoming call.
Zultys ZIP 33G Layout
1-800-752-6110YipTel.com
Zultys ZIP 33G
Name: Direct Line: Extension: Password: VMail Pin:
Mute
Redial
Message
End
Call
Headset
Hold
Transfer
Speaker
Programmable
So Keys
Keys
Conference
Call
Log
Volume
Navigaon Keys

Summary

Zultys ZIP 33 G Layout

Phone Layout Overview

Diagram illustrating the Zultys ZIP 33G phone layout, including soft keys, navigation, and programmable keys.

Basic Phone Operations

Accessing Voicemail

Instructions on setting up and accessing voicemail using the message button and VMail PIN.

Remote Voicemail Access

Guidance on accessing voicemail remotely using an access number, extension, or direct phone number.

Answering Calls

Methods for answering an incoming call using handset, speaker, headset, or end call button.

Handling Multiple Calls

Procedure for answering a new call while on an existing call, placing the current call on hold.

Call Management Features

Call Holding and Resuming

Instructions for placing calls on hold and resuming them using the hold or resume soft key.

Call Parking

System hold feature to park calls, showing a park number and clearing the screen.

Call Pickup

Instructions for picking up any ringing phone or a specific extension.

Call Transfers

Procedures for supervised, blind, and voicemail transfers using the transfer button.

Conference Calls

Steps to initiate and manage conference calls with multiple parties using the conference button.

Intercom and Paging

Using intercom to call extensions and paging for broadcasting messages to groups.

Overview

1. Function Description
2. Usage Features
3. Voicemail Management
4. Call Handling
5. Conference Calling
6. Intercom and Paging
7. General Navigation and Controls
8. Maintenance Features

The Zultys ZIP 33G is a sophisticated IP phone designed for business communication, offering a wide range of features for efficient call management and voicemail access. It integrates seamlessly into a YipTel voice, video, and data network, providing users with a robust and user-friendly experience.

Function Description:

The Zultys ZIP 33G serves as a primary communication endpoint, enabling users to make and receive calls, manage voicemails, participate in conference calls, and utilize various call transfer and pickup functionalities. It is designed to enhance productivity in a professional environment by streamlining communication processes. The phone's interface includes a display screen, a dialpad, programmable keys, and dedicated soft keys for quick access to common functions.

Usage Features:

Voicemail Management:

• Setting Up and Accessing Voicemail: To set up or access voicemail, users press the "Message" button. The system will prompt for a password, which is entered using the dialpad. For initial setup, users follow instructions to record their name, greeting, and set a password. For subsequent access, after pressing "Message," users simply enter their chosen PIN.
• Remote Voicemail Access: If provided with a voicemail access number by an administrator, users can dial that number, enter their extension, and then their voicemail PIN. Alternatively, if an access number is unknown or forgotten, users can dial their direct phone number, press "#" when they hear their greeting, and then enter their extension and voicemail PIN.
• Voicemail Transfer: While on a call, users can transfer the caller directly to voicemail by pressing the "Transfer" button, then dialing "*86" followed by the extension of the desired voicemail box.

Call Handling:

• Answering Calls: Calls can be answered by lifting the handset, pressing the "Speaker" button, or pressing the "Headset" button. To end a call, users press the "End Call" button or press the "Speaker" button again if using speakerphone.
• Answering While on a Call: If an incoming call arrives while a user is already on another call, pressing the "Answer" soft key will automatically place the current call on hold and connect the user to the new incoming call.
• Holding Calls: To place a call on hold, users press the "Hold" button. To retrieve a held call, users select the line the call was on, press the "Hold" button again, or press the "Resume" soft key.
• Call Transfer:
  • Supervised Transfer: While on a call, users press the "Transfer" button, then type in the extension or full 10-digit number of the person they wish to transfer the call to. Users can wait on the line until the recipient answers, announce the call, and if the recipient is available, hang up to connect the call. If the recipient is unavailable, users can press "Cancel" to return to the original caller.
  • Blind Transfer: For a direct transfer without speaking to the recipient first, users press the "Transfer" button, dial the extension or full 10-digit number of the recipient, and then press "Transfer" again.
• Call Pick Up: To pick up any ringing phone, users dial "*77" on their phone and then lift the handset.
• Directed Call Pick Up: To pick up a specific ringing extension, users enter the extension followed by "*" and then press "Send."
• Auto Park: This feature allows users to place a call into a system-wide hold. While on a call, users press the "Park" soft key. The display will show the park number (typically starting with 01). Users can then press the "Exit" soft key to clear the screen.
• Unpark: To retrieve a parked call, users press the "Pickup" soft key, dial the park number (typically 01), and press "Send."

Conference Calling:

• Conference A Call: To initiate a conference call, users first call the initial party and wait for them to answer. Then, they press the "Conference" button, dial the extension or full 10-digit number of the second party. Once the second party answers, users press the "Conference" button again to connect all three parties.

Intercom and Paging:

• Intercom: Users can press the "Intercom" button, enter the desired extension, and press "Send" to initiate an intercom call.
• Paging: If configured, users can press "*4" followed by the paging group number (e.g., 01, 02) and then press "Send." After the prompt, users can announce their page.

General Navigation and Controls:

• Soft Keys: The phone features context-sensitive soft keys that change functionality based on the current state of the phone (e.g., during a call, idle).
• Navigation Keys: Dedicated navigation keys allow users to scroll through menus and options on the display.
• Volume Control: A dedicated volume control allows users to adjust the audio level during calls or for the ringer.
• Mute: The "Mute" button allows users to mute their microphone during a call.
• Redial: The "Redial" button allows users to quickly redial the last number called.
• Programmable Keys: The phone includes programmable keys that can be customized for various functions, such as speed dial, line appearances, or feature access.

Maintenance Features:

While the manual primarily focuses on usage, the implied maintenance involves ensuring the device is connected to a stable network and power source. For any operational issues or advanced configurations, users are directed to contact YipTel support via phone or email, indicating that troubleshooting and technical maintenance are handled by service providers rather than end-users. Regular software updates, if applicable, would typically be managed remotely by the service provider to ensure optimal performance and security. The device is designed for reliability within a managed IP telephony environment, minimizing the need for direct user maintenance beyond basic operation.

Zultys ZIP 33G Specifications

General

Ethernet Ports	2
Number of Lines	3
Bluetooth	No
Wi-Fi	No
Protocols	SIP
Speakerphone	Yes
Headset Port	RJ9
Type	IP Phone
Display	Graphical LCD
Audio Codecs	G.711, G.729
Power over Ethernet	802.3af