What to do if I forgot the changed IP address of my ZyXEL Communications Network Router?
If you have forgotten the changed IP address, reset the ZyXEL Communications Network Router to factory defaults by pressing the RESET button for more than 5 seconds.
What to do if my ZyXEL Communications Network Router asks for username and/or password?
If you are having trouble with the username and password, ensure you enter them correctly. The default password is '1234'. If this doesn't work, reset the device to its factory settings.
What to do if my pre-paid SIM card is not working with ZyXEL Communications Network Router?
If you are using a pre-paid SIM card, log into the web configurator using the default username 'admin' and password '1234'. Then, click on 'Setup Wizard' and check the settings in 'Step 2 WiFi Setup'. Also, insert the SIM card into another LTE device to verify if the SIM card still works. If it works on another device, contact the vendor. If it doesn't work, contact your service provider.
Why is my ZyXEL Communications Network Router not connecting to the internet with my LTE SIM card?
Your ZyXEL Communications Network Router might not be connecting to the internet because the LTE SIM card account is invalid or does not have an active data plan. Make sure your SIM card's account is valid and has an active data plan.
Why my ZyXEL Communications Network Router is not working if LTE SIM card was not inserted before turning on the device?
If your ZyXEL Communications Network Router isn't functioning as expected, make sure you insert an LTE SIM card into the card slot before turning on the device.
Why my ZyXEL Communications Network Router is not connecting to the internet with my LTE SIM card? (duplicate)
Your ZyXEL Communications Network Router might not be connecting to the internet because the LTE SIM card account is invalid or does not have an active data plan. Make sure your SIM card's account is valid and has an active data plan.
General| DSL WAN | - |
|---|---|
| Ethernet WAN | Yes |
| WAN connection type | RJ-45 |
| Wi-Fi band | Dual-band (2.4 GHz / 5 GHz) |
| Wi-Fi standards | 802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac) |
| Top Wi-Fi standard | Wi-Fi 5 (802.11ac) |
| WLAN data transfer rate (max) | - Mbit/s |
| Networking standards | IEEE 802.11a, IEEE 802.11ac, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n |
| Ethernet LAN data rates | 1000 Mbit/s |
| Ethernet LAN interface type | Gigabit Ethernet |
| 4G standard | LTE-A |
| 3G standards | HSPA+, HSUPA, WCDMA |
| USB 2.0 ports quantity | 1 |
| Ethernet LAN (RJ-45) ports | 4 |
| Product type | Tabletop router |
| Product color | Black |
| Antennas quantity | 2 |
| Antenna gain level (max) | 5 dBi |
| AC input voltage | 110 - 240 V |
| Power source type | DC |
| Power consumption (typical) | 18 W |
| Storage temperature (T-T) | -30 - 70 °C |
| Operating temperature (T-T) | 0 - 40 °C |
| Storage relative humidity (H-H) | 5 - 95 % |
| Operating relative humidity (H-H) | 10 - 90 % |
| Cables included | LAN (RJ-45) |
| Harmonized System (HS) code | 85176990 |
Weight and Dimensions| Depth | 115 mm |
|---|---|
| Width | 210 mm |
| Height | 33 mm |
| Weight | 500 g |
Explains how the Zyxel Device connects to the Internet via Wireless WAN and Wireless LAN.
Details how to use the RESET button to restore the Zyxel Device to factory default settings.
Introduces the Web Configurator as an HTML-based management interface for setup and management.
Guides the user on how to access the Web Configurator via a web browser and login screen.
Describes the menu items in the navigation panel for configuring Zyxel Device features.
Explains how to use Wizard screens to configure time zone and wireless settings.
Guides the user to start the setup wizard for time zone and wireless networks.
Details how to select the Internet connection mode for the Zyxel Device.
Guides on turning WiFi on/off and recording WiFi Name and Password.
Explains how to set up a wireless network using WPS with PBC and PIN methods.
Explains how to enable the firewall and create rules to protect LAN computers from Internet attacks.
Guides on downloading and uploading new firmware to enhance Zyxel Device features.
Provides an example of how to connect the Zyxel Device to the Internet using a SIM card.
Explains how to change Internet access settings and configure WAN services.
Guides on configuring a WAN connection by editing or adding entries.
Guides to enable Wireless LAN, enter SSID, and select wireless security mode like WPA2-PSK.
Details the WPA2-PSK security mode for robust WPA encryption standard.
Guides on setting the LAN IP address, subnet mask, and configuring DHCP settings.
Guides on viewing and configuring static route rules for saving time and bandwidth.
Details how to configure required information for a static route setup.
Explains Port Forwarding for directing Internet requests to local network servers.
Details how to create or edit port forwarding rules by specifying ports, IP address, and protocol.
Explains updating dynamic IP address mapping to a hostname using a DDNS service provider.
Guides on setting up file sharing through the Zyxel Device for LAN users.
Guides on setting the firewall security level and restrictions on Internet activities.
Describes Access Control List (ACL) rules for accepting, rejecting, or dropping packets.
Guides on configuring firewall rules by selecting index number, name, IP, service, and action.
Explains activating protection against Denial of Service (DoS) attacks.
Guides on enabling MAC Address Filter and adding host names and MAC addresses.
Guides on enabling parental control and viewing rules and schedules.
Explains configuring a restricted access schedule and URL filtering settings to block websites.
Guides on enabling VoIP or VoLTE services on the Zyxel Device.
Guides on setting up a SIP account with a provider for making outgoing VoIP calls.
Guides on opening the WAN screen to view bytes received/sent and packet statistics.
Explains viewing packet statistics for each LAN or WLAN interface on the Zyxel Device.
Guides on viewing IPv4-to-MAC and IPv6-to-MAC address mappings for connected devices.
Shows IPv4 and IPv6 routing information, including subnet mask and gateway address.
Explains viewing wireless client association status, SSID, channel, and WiFi security settings.
Guides on opening the Cellular WAN Status screen to view cellular information.
Guides on assigning a unique name to the Zyxel Device for easy network recognition.
Guides on creating or managing user accounts and their privileges on the Zyxel Device.
Details adding or changing user account names, security passwords, and retry times.
Guides on configuring interfaces through which services can access the Zyxel Device.
Defines TR-069 protocol for remote management, setup, firmware upgrades, and diagnostics.
Guides on configuring Zyxel Device time based on local time zone and server address.
Guides on adding, removing, and viewing e-mail account information for log notifications.
Details configuring required information for sending e-mail via a mail server.
Guides on configuring log destinations (syslog server, local file) and types of logs recorded.
Guides on downloading and uploading the latest firmware file from the Zyxel website.
Guides on backing up and restoring Zyxel Device configurations and factory defaults.
Guides on using Ping, Traceroute, and Nslookup for troubleshooting connectivity issues.
Addresses issues where the Zyxel Device does not turn on and provides troubleshooting steps.
Provides troubleshooting for forgetting IP address or password, and accessing the login screen.
Offers troubleshooting steps for inability to access the Internet, including hardware connections and SIM card checks.
Provides troubleshooting for SIM card detection issues and invalid SIM card alerts.
Lists important safety warnings for using the Zyxel Device, including water, dampness, and electrical hazards.
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