Chapter 8 Troubleshooting
NSG Series User’s Guide
38
My packet capture captured less than I wanted or failed.
The packet capture screen’s File Size sets a maximum size limit for the total combined size of all the
capture files on the NSG, including any existing capture files and any new capture files you generate. If
you have existing capture files you may need to set this size larger or delete existing capture files.
The NSG stops the capture and generates the capture file when either the capture files reach the File
Size or the time period specified in the Duration field expires.
My earlier packet capture files are missing.
New capture files overwrite existing files of the same name. Change the File Suffix field’s setting to avoid
this.
I cannot access the NCC portal.
• Check that you are using the correct URL:
• NCC: https://nebula.zyxel.com/
• Make sure your computer’s Ethernet card is installed and functioning properly.
• Check that you have Internet access. In your computer, click Start, (All) Programs, Accessories and
then Command Prompt. In the Command Prompt window, type ‘ping’ followed by a website such as
‘zyxel.com’. If you get a reply try to ping ‘nebula.zyxel.com’.
• Make sure you are using the correct web browser. Browsers supported are:
• Firefox 21 or later
• Chrome 26.0 or later
• IE 10 or later
• Internet Explorer 9.0 or later
• Safari 6.0 or later
I cannot log into the NCC portal.
• Open your web browser and go to https://portal.myzyxel.com. Sign in with the correct email and
password. Click Not a Member Yet if you don't have a myZyxel.com account and create an account.
• Then go to https://nebula.zyxel.com using a supported web browser.
The NSG can’t be managed by the NCC.
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