2Go Products Diever - 4 Troubleshooting; I Cant Turn on the MP3 Player; The Player Shuts down after It Is Turned on; I Cant Charge My Player Using USB Cable

To Next Page

To Previous Page

4 Troubleshooting

4.1 I can’t turn on the MP3 player

This can be caused by lack of electricity. Connect to your PC

to recharge using the USB cable.

4.2 The player shuts down after it is turned on

This can be caused by low battery. Connect to your PC to

recharge using the USB cable.

4.3 I can’t charge my player using USB cable

• Make sure that you use the provided USB cable.

• Use the USB cable to connect the player to your PC

and check that the computer recognizes the player.

• Make sure the cable is properly inserted (see 2.1).

• Reset the player by pushing the pin into the earphone

jack.

4.4 There is no sound when the player is on

• Make sure the earphones are properly plugged /

screwed into the earphone jack.

• Only play MP3 or WMA songs. Other formats like MP4,

WAV, AVI, WMV and I-Tunes will not work.

• If you use the waterproof earphones, make sure to twist

it clockwise tightly into the earphone jack.

• The volume might be too low. Press Volume Up "+"

button to increase the volume.

Make sure that the

cable is twisted

clockwise tightly into

the earphone jack!