3Com 4200 - Page 2

2 3COM
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SWITCH 4200 FAMILY
SMALLTOMEDIUM LAN CONFIGURATION SUPPORTED BY THE SWITCH 4200
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Warranty 3Com Limited Lifetime Warranty. For as long as the original end user owns the product, or for five years
after 3Com discontinues sale of the product, whichever occurs first.
Hardware coverage Covers the complete unit including power supply.
In-warranty hardware replacement* Advanced Hardware Replacement of hardware for the duration of the warranty. In the US 48 contiguous
states this is same-day ship with next business day delivery when call received before noon Pacific time.
For Canada, Alaska and Hawaii, this is same-day ship when call received before noon Pacific time. In
Western Europe, this is same-day ship when call received before noon Greenwich time. For the rest of the
world, it is next-business-day ship. Actual delivery times may vary depending on customer location.
Reasonable commercial efforts apply.
Software coverage 90 days for media replacement.
Software updates* Access to releases with incremental software features and bug fixes. For the Switch 4200, updates are all
releases within the licensed 3Com OS software level.
Telephone support* Technical support via phone for 90 days.
Online Knowledgebase support* Access to online troubleshooting tool for the duration of the warranty.
* These services are not included as part of the Warranty and 3Com reserves the right to modify or cancel this offering at any time, without
advance notice. This offering is not available where prohibited by law. Services are effective at warranty start date, and are enabled with product
registration. Customers receive a user ID with eSupport registration.
3Com Global Services offers the resources and talents of a major corporation plus more than
two decades of experience in resolving network challenges and delivering business benefits to
enterprises around the world.
Global support with a personalized focus in the local language helps drive productivity and
minimize expenses. Because 3Com understands both the technology and the business, we’re
the partner you need to maintain your competitive edge and remain strong.
SERVICE
AND
SUPPORT