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FAQ and troubleshooting
This section lists frequently asked questions that may arise during the use of your
tablet, and gives easy answers and solutions to these questions.
Aspect Question Answer
Audio Why is there no
sound coming from
the device?
If the headset is plugged into the device,
the speaker is automatically shut off.
Disconnect the headset.
Check that the device volume setting is
not muted.
Check that the volume control is not at its
lowest setting.
Memory Why do I have less
than 1024 MB (1
GB)?
A small amount of memory is reserved for
system security.
Multimedia files Why can’t I view my
picture files?
You may be trying to view an image that
is not supported. Refer to "Supported
formats" on page 59 for more
information.
Why can’t I view my
video files?
You may be trying to view a video that is
not supported. Refer to "Multimedia" on
page 74 for more information.
Why can’t I play my
music files?
You may be trying to play a file that is not
supported. Refer to "Multimedia" on
page 74 for more information.
System
information and
performance
How do I check the
OS version of my
device?
Tap APPS > Settings > About tablet to
check the OS version (Kernel/build
number) and other hardware and
software information.
Where can I find my
serial number ID?
Tap APPS > Settings > About tablet >
Device Information. You can also look
on the underside of the card slot cover.
See "Card slot cover" on page 7.
Polaris Office What Microsoft Office
versions are
supported
Polaris Office currently supports Word
97-2003, Word 2007, Excel 97-2003,
Excel 2007, PowerPoint 97-2003, and
PowerPoint 2007.
Polaris Office doesn’t support documents
with password protection.
Microsoft Office 2010 files are not fully
supported on the current version of
Polaris Office.
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