12.2 Troubleshooting
Problem Possible solution
You cannot activate the appliance. Make sure that the mains plug is connected to the
mains socket.
Check fuse in fuse box (domestic installation).
The programme does not start. Press Start/Pause.
Make sure that the appliance door is closed.
The appliance door does not close. Make sure that the installation of the filter is correct.
Make sure that the laundry does not catch between the
appliance door and the rubber seal.
The appliance stops during operation. Make sure that the water container is empty. Press
Start/Pause to start the programme again.
Load is too small, increase the load or use the Time
Dry programme.
The cycle time is too long or unsatisfactory drying re‐
sult.
1)
Make sure that the weight of the laundry is applicable to
the duration of the programme.
Make sure that the filter is clean.
The laundry is too wet. Spin the laundry in the washing
machine again.
Ensure that the room temperature is higher than +5°C
and lower than +35°C. Optimal room temperature is
18°C to 25°C.
Set the Time Dry or the Extra Dry programme.
2)
The tumble dryer does not heat up. The laundry inside
is cold and wet.
The filter is clogged. The emergency heater shutdown.
Clean the filter (see chapter
CARE AND CLEANING
).
Display shows 1 min or few minutes to the cycle end for
longer time. The laundry inside is cold and wet.
The filter is clogged. The emergency heater shutdown.
Clean the filter (see chapter
CARE AND CLEANING
).
The display shows Err. If you want to set a new programme, deactivate and ac‐
tivate the appliance.
Make sure that the options are applicable to the pro‐
gramme.
The display shows an Error code (e.g. E51). Deactivate and activate the appliance. Start a new pro‐
gramme. If the problem occurs again, contact the Serv‐
ice.
1)
After maximum 6 hours, the programme ends automatically.
2)
It can happen that some area remains humid when drying big items (e.g. bed sheets ).
If the drying results are not satisfactory
• The set programme was incorrect.
• The filter is clogged.
• The condenser is clogged.
• There was too much laundry in the
appliance.
• The drum is dirty.
• Incorrect setting of the conductivity sensor
( See chapter "
Settings - Adjustment of the
18 ENGLISH
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