Chapter 6 91
In Case of Difficulty
Before Calling Agilent Technologies
Read the Warranty
The warranty for your analyzer is documented in the front of your specs guide. Please read it and become
familiar with its terms.
If your analyzer is covered by a separate maintenance agreement, please be familiar with its terms.
Service Options
Agilent Technologies offers several optional maintenance plans to service your analyzer after the
warranty has expired. Call your Agilent Technologies office for full details.
If you want to service the analyzer yourself after the warranty expires, you can purchase the service
documentation that provides all necessary test and maintenance information.
You can order the service documentation, Option 0BW (assembly level troubleshooting and adjustment
software) through your Agilent Technologies office.
Connector Care
Cleaning connectors with alcohol shall only be done with the instruments power cord removed, and in a
well-ventilated area. Allow all residual alcohol moisture to evaporate, and the fumes to dissipate prior to
energizing the instrument.
WARNING If flammable cleaning materials are used, the material shall not be stored, or left
open in the area of the equipment. Adequate ventilation shall be assured to prevent
the combustion of fumes, or vapors.
For information on proper connector care and cleaning, go to the following URL:
http://cp.literature.agilent.com/litweb/pdf/08510-90360.pdf
Contacting Agilent Technologies
For assistance, contact your nearest Agilent Technologies Sales and Service Office. To find your local
Agilent office access the following URL, or if in the United States, call the following telephone number:
http://www.agilent.com/find/assist
1-800-829-4444 (8 am - 8 pm ET, Monday - Friday)
In any correspondence or telephone conversations, refer to your analyzer by its product number, full
serial number, and firmware revision.
Press
System, More (1 of 3), Show System, and the product number, serial number, and firmware
revision information will be displayed on your analyzer screen. A serial number label is also attached to
the rear panel of the analyzer.
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