2 | IX Series Quick Start Programming Guide
IX Series stations are set to the default IPv4 address of 192.168.1.160. The Support Tool programming software is designed 
to batch congure all IX stations simultaneously, identifying each device on the network by its MAC address. The IX Series is 
designed to function on managed networks, however the broadcast method used to nd stations may not function properly in 
this environment.
 
It is possible that a secondary NIC card, such as a VPN or WiFi connection, may prevent Support Tool from nding stations 
during its station search process when attempting to associate (page 4) or upload to stations (page 7). Disabling any 
secondary connections before programming may prevent these issues.
When using Support Tool's programming wizard, each station is given default network and station information, and congures 
all stations to call, communicate, and activate door release. Additional settings are available once the programming has been 
completed using the wizard.
192.168.1.100
Programming PC
192.168.1.160
(Default)
192.168.1.160
(Default)
IX-DV
Table of Contents
Pages 3-7  Programming a New System
    - Quickly creat a new system using the Support Tool Programming Wizard
 
Page 8    Adding a New Station
 - Adding a new IX station to an existing system
Page 9-10  IXW-MA Settings
  -ConguringtherelayoutputsofanIXW-MA
 
Page 11    Uploading the Setting File
 
Page 12-13  Door Call Destinations and Master Address Book
    - Customizing door station call-in destinations and partitioning master station Address Books
 
Page 14-17  Call Transfer Settings
  -ConguringAbsent,Delayed,andScheduledTransfers
 
Page 18-19  IP Camera Integration
    - Adding a 3rd party IP camera to a system and registering to stations
Page 20-21  Timer Settings
 - Adjustthedefaulttimersettingsfordoorstationcall-in,communicationtimeout,anddoorrelease.
Getting Started
Place all IX Series stations on the same unmanaged, PoE network switch and wait for each station to power on before 
launching Support Tool. Stations programmed this way can then be removed from this environment and deployed without 
losing their conguration data.
Support Tool has been downloaded and installed. 
SupportTool(v9.0.0.0orlater)canbedownloadedfromhttps://www.aiphone.net/support/software-documents/ix/
The PC and the IX Series stations have been connected to a PoE switch and have completed their boot up process.
The network environment, potential 3rd party port or IP conicts, and access to administrative rights on the programing PC 
have been taken into consideration and addressed.
A list of Station Names, Station Numbers, and network information is gathered from the end user.
General Overview
Installation Recommendations