Do I need to configure port forwarding
on my router?
No, Ajax Hub can work without port forwarding.
Is it possible to limit a user from adjusting
settings on the Ajax Hub?
The administrator can restrict users from turning on protection and
removing protection. You can allow users to receive only security
notifications.
How do I add a user to control and/or monitor
the Ajax system?
Create a new user account. Select “Users” in the hub settings.
Choose “Send an invitation” and enter the login of the new user.
How do I set up partial arming? Create a “room” in the hub settings, allow partial arming and install
the desired detectors in this room.
How much internet traffic does the Ajax
system use?
Using the equipment in the Ajax StarterKit and protecting the apartment
of an average family of 3, Ajax should consume no more than 5MB of
data per day. The Ajax mobile application will use the same amount.
What does “The hub cannot perform the operation at the moment”
mean?
The firmware is automatically updating.
Please wait 5 minutes and try again.
Why are the free SMS messages from
the starter pack used so quickly?
Most likely, several users are receiving SMS alerts.
How can I restore the factory settings? Press the power button (the Ajax logo will turn off) and hold
for 30 seconds, until the logo is flashing red. This will remove all sensor
connections, room configurations and users.
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