FAQ
Problem Solution
The Ajax Hub is connected to a router,
but there’s no internet.
Check your router settings. It should be set
to DHCP mode.
The Ajax Hub is connected to the internet, but the app says
that the hub is offline.
Press the button on the hub. Hold it for 2 seconds
until the Ajax logo is no longer lit.
The detectors aren’t working.
They aren’t lit up.
The detectors are working. The LED display only turns on
in protection mode.
What kind of SIM card works with Ajax Hub? A SIM card from any mobile network carrier will work, as long
it’s a micro-SIM and it supports a GPRS-connection.
How do I check the balance on my SIM card? Open the application, find the hub, and go to settings.
Under the "GSM" tab, select “check balance.”
How do I refill my SIM card account? The number of the SIM card is written on the box. Refill your account
as you would a normal mobile phone.
How can I ensure I won’t miss a mobile notification
from Ajax?
We recommend you activate SMS alerts.
How do I to setup SMS alerts? Open the application, find the hub, and go to settings. Under the “Users” tab,
select the user who wants SMS alerts.
Go to that user’s settings and activate “SMS.”
How do I determine the best location
for the detectors?
Use the radio communication test. It can be launched from
the detectors settings menu.
Can I install the Ajax Hub horizontally? For example, on a table? Yes, as long as the test shows a good enough radio communication. But you
will still need to secure the hub on the table with the provided screws. This is
required to ensure the alarm will work if an intruder tries to dismantle the Ajax
Hub.
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