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After Sales Support
(AU) 1300 886 649 (NZ) 0800 836 761 | tempo.org/support
FAQs & Troubleshooting Guide
Problem Possible cause
The unit does not operate. • It is not plugged in. Ensure it is properly plugged
in and there is power at the socket (plug another
appliance into the outlet to check).
• Check that the power button on the operation panel
is turned on.
• The circuit breaker tripped or has blown a fuse.
• The ventilation is blocked or abnormal.
Poor cooling performance • Check if the unit is closed properly.
• Check if the door seal is damaged or deformed.
• Check if there is poor ventilation.
• Check that the temperature is set properly.
The appliance seems to
make too much noise.
• A rattling noise may come from the flow of the
refrigerant, which is normal.
• A “click” noise is normal due to starting up, tilting,
undervoltage, overvoltage, etc. This is a normal
startup phenomenon of the compressor, and should
dissipate with time.
• As each cycle ends, you may hear gurgling sounds
caused by the flow of refrigerant.
• Contraction and expansion of the inside walls may
cause popping and crackling noises.
• The appliance is touching a wall or other object.
Move it slightly.
Moisture forms on the
inside or outside walls of
the fridge.
• Hot and humid weather increases the internal rate of
frost build-up. This is normal.
• Open the door less often and make sure it is always
properly closed.
If you experience a problem with your fridge, check in the following table for solutions
to help you solve the problem. If after these checks you still have a problem with your
fridge, please contact our after sales support centre for advice.
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