Alarm.Com Skybell - User Manual

pg 1
www.alarm.com | Copyright © 2019 Alarm.com. All rights reserved. | 190815
Alarm.com Wi-Fi Doorbell
Camera and Slim Line
INSTALLATION GUIDE
INTRODUCTION
• Wall mounting bracket
• Wall screws
• Masonry anchors
Alarm.com Doorbell Cameras
The following Doorbell Cameras are fully compatible
with Alarm.com:
• Alarm.com Slim Line Doorbell Camera
• Alarm.com Wi-Fi Doorbell Camera, SkyBell-HD Edition
Slim Line Incompatible with SkyBell and Other Platforms
The Slim Line is not compatible with other platforms and
apps, such as the SkyBell platform.
INCLUDED MATERIALS
DEVICE COMPATIBILITY WITH ALARM.COM
Your customers will always know who is at the front
door with an Alarm.com Doorbell Camera. Now with
two options to choose from – our original Wi-Fi Doorbell
Camera and our new Slim Line – it’s easy to deliver
front door awareness to even more customers!
Each Alarm.com Doorbell Camera features a
doorbell with an integrated camera, PIR motion sensor,
digital microphone and speaker, enabling homeowners
to answer the door and speak to visitors via two-way
audio – all right from their app.
SkyBell HD Cameras
Certain SkyBell HD cameras, not purchased through
Alarm.com, may not be compatible with the
Alarm.com platform.
SkyBell V1 and V2 Not Compatible
SkyBell V1 and V2 cameras are not compatible
with Alarm.com.

Summary

Device Compatibility with Alarm.com

Alarm.com Doorbell Cameras Compatibility

Slim Line Incompatibility with Other Platforms

SkyBell HD Cameras Compatibility

SkyBell V1 and V2 Incompatibility

System Requirements

Power and Chime Type Requirements

Specs for power (VAC, VA, A) and chime types.

Wi-Fi Connectivity Requirements

Required upload speed and Wi-Fi standards.

Pre-Installation Checklist

Working Doorbell Check

Wired Doorbell Check

Doorbell Chime Type Identification

Identifying chime types (Mechanical, Digital, Tube, Intercom).

Digital Doorbell Adapter Information

Information on the Digital Doorbell Adapter availability.

Wi-Fi Password Verification

Pre-Installation Checklist Continued

Internet and Wi-Fi Speed Check

Steps to check upload speed (min 2 Mbps).

Hardware Installation

Required Doorbell Camera Hardware

Lists required Alarm.com Doorbell Camera hardware.

Attaching the Doorbell Mounting Bracket

Connecting Power Wires to Bracket

Inserting and tightening wires to the bracket terminals.

Attaching Doorbell Camera to Bracket

Connecting the Digital Doorbell Adapter

Wiring the adapter to digital chime terminals.

Syncing with Alarm.com

Logging into the Alarm.com App

Instructions for logging into the Alarm.com app.

Adding a New Doorbell Camera in App

Following On-Screen Sync Instructions

General guidance for following app prompts.

Connecting to Temporary Wi-Fi Network

Connecting to the camera's temporary Wi-Fi network.

Entering Home Wi-Fi Password

Entering the home's Wi-Fi password accurately.

Enabling Digital Doorbell in App

Activating the digital chime setting in the app.

LED Colors, Button Functions and Troubleshooting

Battery Charging Status

Wi-Fi Connectivity Status

Entering AP Mode (Syncing)

How to manually enter AP mode via button press.

Performing a Factory Reset

Procedure to reset the doorbell camera to factory defaults.

Power Information and Troubleshooting

Wired Power Supply Requirement

Standard Doorbell Power Details

Power Supply Issues Diagnosis

Transformer Replacement Options

Power Configurations

No Chime - With Doorbell Camera Configuration

Mechanical Chime - With Doorbell Camera Diagram

Digital Chime - With Doorbell Camera Diagram

Overview

1. Function Description
2. Important Technical Specifications
3. Usage Features
4. Maintenance Features

The Alarm.com Wi-Fi Doorbell Camera and Slim Line are advanced doorbell systems designed to provide homeowners with enhanced front-door awareness and security. These devices integrate a doorbell, an HD camera, a Passive Infrared (PIR) motion sensor, a digital microphone, and a speaker, enabling two-way audio communication with visitors directly from the Alarm.com mobile app. This allows users to answer the door, speak to guests, and monitor their front entrance from anywhere.

Function Description:

The primary function of the Alarm.com Doorbell Cameras is to alert homeowners to activity at their front door. When the doorbell button is pressed or motion is detected, the device sends push notifications to the user's mobile phone. Acknowledging these notifications automatically initiates a two-way audio call and provides a live video feed from the camera, allowing for real-time interaction with visitors. The integrated camera records video clips based on various triggers, such as button presses, motion detection, or other alarm events, and stores them on the Alarm.com platform.

The system supports both mechanical and digital doorbell chimes. For digital chimes, a Digital Doorbell Adapter is required to ensure proper functionality and prevent issues like constant ringing. The doorbell camera operates on the home's Wi-Fi network, facilitating seamless integration with the Alarm.com ecosystem.

Important Technical Specifications:

• Power Requirements:
  • 8-36VAC (16-24VAC recommended), 10VA or 12VDC, 0.5 to 1.0A.
  • Wired to an in-home mechanical or digital doorbell chime.
  • A Digital Doorbell Adapter is required for digital doorbell chimes.
  • An in-line resistor (10 Ohm, 10 Watt) is required if no wired, in-home doorbell chime is present (e.g., for testing or demonstration purposes) to prevent damage to the camera.
  • Do not install more than two doorbell cameras on a single transformer.
• Wi-Fi Connectivity:
  • Compatible with Wi-Fi 802.11 b/g/n, 2.4 GHz.
  • Supports bandwidth channels up to 150 Mbps.
  • Requires an upload speed of at least 2 Mbps at the installation location.
• Mobile App Compatibility:
  • Alarm.com Mobile App for iOS or Android (version 4.4.1 or higher for video streaming).
• Camera Features:
  • HD video streaming.
  • PIR motion sensor for motion detection.
  • Digital microphone and speaker for two-way audio.
• Battery:
  • Built-in lithium battery for uninterrupted power during doorbell chime activation.
  • Expected battery life of 3 to 5 years, depending on usage.
  • The camera cannot run solely on battery power; a wired power supply is always required.
• Device Compatibility:
  • Fully compatible with Alarm.com Slim Line Doorbell Camera and Alarm.com Wi-Fi Doorbell Camera, SkyBell-HD Edition.
  • The Slim Line is not compatible with SkyBell and other third-party platforms/apps.
  • SkyBell HD cameras not purchased through Alarm.com may not be compatible.
  • SkyBell V1 and V2 cameras are not compatible with Alarm.com.

Usage Features:

• Real-time Alerts: Push notifications are sent to the user's mobile phone for doorbell presses and motion detection.
• Two-Way Audio: Users can engage in live two-way audio conversations with visitors through the Alarm.com app.
• Live Video Feed: Access to a live video feed from the camera upon receiving a notification or opening the app.
• Recording Schedules: Customizable schedules allow users to define when the doorbell camera records video clips based on button presses, motion events, or other system triggers.
• Motion Sensitivity: Adjustable motion sensitivity settings to reduce unwanted motion-triggered clips.
• Digital Doorbell Adapter Integration: For homes with digital chimes, the Digital Doorbell Adapter ensures proper chime functionality and is enabled via the Alarm.com app.
• Temporary Wi-Fi Network (AP Mode): During installation, the camera broadcasts a temporary Wi-Fi network (e.g., Skybell_123456789) for easy setup and configuration via the Alarm.com app.
• LED Indicators: Various LED patterns indicate the camera's status, such as ready to sync (alternating Red and Green), battery charging (alternating Red and Blue for HD Edition, pulsing Blue for Slim Line), Wi-Fi connectivity issues (flashing Orange), and entry into AP Mode (rapid GREEN strobe flash).
• Event-Triggered Recording: Clips can be recorded after a sensor is activated or an alarm is triggered, providing comprehensive security coverage.
• Account Clip Limits: Awareness of monthly clip upload and storage limits on the Alarm.com account.

Maintenance Features:

• Pre-Installation Checklist: A comprehensive checklist guides users through verifying existing doorbell functionality, wiring, chime type, Wi-Fi network credentials, and internet speed to ensure a smooth installation.
• Hardware Installation Guide: Detailed instructions for mounting the bracket, connecting power wires, and attaching the doorbell camera, including specific steps for installing the Digital Doorbell Adapter.
• Troubleshooting Guide (LED Colors & Button Functions):
  • Power Cycle: Press and HOLD the Main Button until the LED begins a Blue rapid strobe flash (up to 2 minutes) to power cycle the device.
  • Enter AP Mode: Press and HOLD the Main Button until the LED begins a GREEN rapid strobe flash to manually place the device into AP Mode for re-syncing.
  • Factory Reset: Press and HOLD the Main Button until the LED begins a Yellow rapid strobe flash (up to 2 minutes) to perform a factory reset. This will require re-connecting to Wi-Fi and re-syncing with the account.
  • Power Supply Issues: Guidance on identifying and resolving power supply problems, including transformer degradation and replacement options (plug-in wall-wart style or wired replacement by an electrician).
  • Battery Charging Status: LED indicators show when the battery is charging, with typical charging duration less than 30 minutes.
  • Online Resources: Access to alarm.com/doorbell for additional troubleshooting tips, installation videos, and support.
• Digital Doorbell Adapter: Instructions for proper installation and enabling the adapter in the app to prevent constant ringing with digital chimes.
• Wi-Fi Password Verification: Emphasizes verifying Wi-Fi credentials before installation to avoid connectivity issues.
• Push Notification Importance: Recommends enabling push notifications and selecting "Keep me logged in" in the app for quick response to alerts.

Alarm.Com Skybell Specifications