25
Troubleshooting
Problem
Solution
A feature does not work as noted in this
guide.
1 Reread the procedure and try again.
2 For many features you must lift the handset before you can use the
feature.
3 Check with your system manager to be sure this feature is
administered on your telephone.
There is no dial tone. 1 Make sure the handset and line cords at your telephone are securely
connected at both ends.
2 Press <Test>. If the green light next to <Test> does not go on or
flashes rather than goes on steadily, the telephone is not
communicating with the switch.
3 Find a working telephone of the same type as your own. Unplug this
telephone from its modular wall jack. Plug your telephone into that
jack and check if it gets dial tone.
4 If your telephone still does not work, plug the working telephone (of
the same type) into your modular wall jack. If the working telephone
has dial tone, your own telephone is faulty. Call the Helpdesk
at
x2964.
The telephone does not ring. 1 Make sure the ringer is turned on.
2 Set the ringer volume to a higher level.
3 Place a test call from another extension to your extension.
4 Check the line cord to make certain it is securely connected at both
ends.
5 If there is still a problem, call the Helpdesk
at x2964.
The lights do not go on next to the buttons. 1 Do a self-test of the telephone lights to see if they go on.
2 Check the line cord to make certain it is securely connected at both
ends.
3 If there is still a problem, call the Helpdesk
at x2964.
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