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Alcatel-Lucent Halo H3P - Troubleshooting and Diagnostics; Log File Management and Device Reset

Alcatel-Lucent Halo H3P
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125
Permitted
values
strings
Default
empty string
MMI UI
select one programkey then long press it for 2s, input strings for Label to define a
number
WEB UI
Phone Keys->Program Keys
When user places a call and the callee is temporarily unavailable to answer the call, SIPMMI will
save the callee’s number and use the SUBSCRIBE/NOTIFY method to subscriber callee’s status.
When the phone receives NOTIFY message with “terminal” status:
If the phone is idle, the phone screen will prompt whether to dial the number; If yes, phone
will dial the last outgoing failed number
If the phone is not idle, the phone will not prompt until the phone is idle
The following table lists the parameters you can use to configure call completion feature.
Parameter
CallCompletionEnable
config.<mac>.xml
Description
It enables or disables Call Completion feature.
Permitted
values
true
false
Default
false
WEB Menu
Setting->General
When the phone is not functioning normally, the user can try the following methods to restore normal
operation of the phone or collect relevant information and send a problem report to the manufactures
technical support for analysis.
Topics
Log Files
Reset device to factory default
Packets Capture
One key reboot
Log Files
Network Diagnostics
Packets Capture
Log information is helpful when encountering an exception problem. In order to get the phone log
information, log into the phone web page, go into the menu: Maintenance -> Log Collection to
phone the log level, and download the log files. Then you can send the log files to the technician to
locate the problem.

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