For Halo series phones, user can go into the phone MMI: Advanced Setting -> Restore factory
For Halo series phones, in phone idle status, user can long press conference hard key longer than
10s,then the phone will popup "This action will restore all configurations to factory", if select ok, the
phone popup "Reset... please wait", then the phone will restore to factory, all the configuration will
be erased.
Sometimes it is helpful to dump the network packets of the device for issue identification. To get
the device packets, log in to the device web portal, open the page [Maintenance] >> [Log
Collection] and click [Start] in ”Web Capture” section. The user then performs the relevant
operations such as activating/deactivating a line or making telephone calls and clicks the [Stop]
button in the web page when the operation is finished. Then the user can press the “Download”
button to download the packets for analysis.
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