25 26
If it still does not work, please use User Data Format to •
reset the phone or ONE TOUCH Upgrade to upgrade
software
(1)
My phone cannot charge properly
Make sure you are using an ALCATEL ONE TOUCH •
battery and the charger from the box
Clean the battery contact if it’s dirty.•
Make sure your battery is inserted properly before plugging •
in the charger.
Make sure that your battery is not completely discharged; if •
the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen
Make sure charging is carried out under normal conditions •
(0°C (32°F) to + 40°C (104°F))
When abroad, check that the voltage input is compatible•
My phone cannot connect to a network or “No
service” is displayed
Try connecting in another location•
Verify the network coverage with your operator•
Check with your operator that your SIM card is valid•
Try selecting the available network(s) manually •
Try connecting at a later time if the network is overloaded•
Invalid SIM card
Make sure the SIM card has been correctly inserted•
Make sure the chip on your SIM card is not damaged or •
scratched
Make sure the service of your SIM card is available•
Unable to make outgoing calls
Make sure you have dialed a valid number and press the •
key
For international calls, check the country and area codes•
Make sure your phone is connected to a network, and the •
network is not overloaded or unavailable
Check your subscription status with your operator (credit, •
SIM card valid, etc.)
Make sure you have not barred outgoing calls•
Make sure that your phone is not in flight mode•
Unable to receive incoming calls
Make sure your phone is switched on and connected to a •
network (check for overloaded or unavailable network)
Check your subscription status with your operator (credit, •
SIM card valid, etc.)
Make sure you have not forwarded incoming calls •
Make sure that you have not barred certain calls•
Make sure that your phone is not in flight mode•
The caller’s name/number does not appear when a
call is received
Check that you have subscribed to this service with your •
operator
Your caller has concealed his/her name or number•
I cannot find my contacts
Make sure your SIM card is not broken•
Make sure your SIM card is inserted properly•
Import all contacts stored in SIM card to phone•
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the •
key
Check the network strength •
Make sure that the receiver, connector or speaker on your •
phone is clean
I am unable to use the features described in the
manual
Check with your operator to make sure that your •
subscription includes this service
Make sure this feature does not require an ALCATEL ONE •
TOUCH accessory
IP4572_ALCATEL 1009A_QG_Eng_USA_04_140120.indd 25-26IP4572_ALCATEL 1009A_QG_Eng_USA_04_140120.indd 25-26 2014-1-20 15:09:242014-1-20 15:09:24
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