23 24
• Defects in appearance, cosmetic, decorative or structural items
such as framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the
mandatory warranty provided by your jurisdiction. In no event
shall TCT Mobile (US), Inc. or any of its affiliates be liable for
incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent
those damages can be disclaimed by law. Some states do not
allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so
the preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by
calling (877-702-3444) or going to (http://www.alcatelonetouch.
com/usa/). We have placed many self-help tools that may help
you to isolate the problem and eliminate the need to send your
wireless device in for service. In the case that your wireless
device is no longer covered by this limited warranty due to
time or condition, you may utilize our out of warranty repair
options.
How to obtain Hardware Service within the terms of this
warranty: Create a user profile (alcatel.finetw.com) and then
create an RMA for the defective device. Ship the device with a
copy of the original proof of purchase (e.g. original copy of the
dated bill of sale, invoice) with the owner's return address (No
PO Boxes accepted), wireless carrier’s name, alternate daytime
phone number, and email address with a complete problem
description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless
device to the repair center. TCT Mobile (US), Inc. is not
responsible for devices that do not arrive at the service center
or are damaged in transit. Insurance is recommended with
proof of delivery. Upon receipt, the service center will verify
the warranty conditions, repair, and return your device to the
address provided in the RMA. Check the warranty repair status
by going online with the RMA number on web portal.
Troubleshooting ..............
Before contacting the service center, you are advised to
follow the instructions below:
You are advised to fully charge ( •
) the battery for
optimal operation.
Avoid storing large amounts of data in your phone as this •
may affect its performance.
Use User Data Format and the ONE TOUCH Upgrade tool •
to perform phone formatting or software upgrading, (to
perform User Data format, hold down # key while
simultaneously pressing the power on/off key under power
off mode). ALL User phone data: contacts, messages and
files will be lost permanently. It is strongly advised to fully
backup the phone data and profile before doing formatting
and upgrading.
My phone cannot switch on
Check the battery contacts, remove and reinstall your •
battery, then turn your phone on
Check the battery power level, charge for at least 20 •
minutes
If it still does not work, please use User Data Format to •
reset the phone or ONE TOUCH Upgrade to upgrade
software
(1)
My phone is frozen or has not responded for several
minutes
Restart your phone by pressing and holding the •
key
Remove the battery and re-insert it, then restart the phone•
If it still does not work, please use User Data Format to •
reset the phone or ONE TOUCH Upgrade to upgrade
software
(1)
My phone turns off by itself
Make sure power off key is not mis-contacted•
Check the battery charge level•
IP4572_ALCATEL 1009A_QG_Eng_USA_04_140120.indd 23-24IP4572_ALCATEL 1009A_QG_Eng_USA_04_140120.indd 23-24 2014-1-20 15:09:232014-1-20 15:09:23
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