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Troubleshooting...........................
Before contacting the service center, you are advised to follow the instructions below:
• You are advised to fully charge (
) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect its
performance.
• Use User Data Format to perform phone formatting, (to perform User Data
format, hold down # while simultaneously pressing the power on/off key). ALL
User phone data: contacts, photos, messages and files will be lost permanently.
and carry out the following checks:
My phone cannot switch on
• Check the battery contacts, remove and reinstall your battery, then turn your
phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please reset the phone
(1)
.
My phone is frozen or has not responded for several minutes
• Restart your phone by pressing and holding the
key
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please reset the phone
(1)
.
My phone turns off by itself
• Check the battery charge level
• If it still does not work, please reset the phone
(1)
.
My phone cannot charge properly
• Make sure you are using an Alcatel battery and the charger from the box
• Clean the battery contact if it’s dirty.
• Make sure your battery is inserted properly before plugging in the charger.
• Make sure that your battery is not completely discharged; if the battery power is
empty for a long time, it may take around 20 minutes to display the battery
charger indicator on the screen
• Make sure charging is carried out under normal conditions (0°C (32°F) to +40°C
(104°F))
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or «No service» is displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
• Check your phone’s Internet connecting settings
(1)
ALL user phone data: Contacts, messages and files will be lost permanently.
Please store phone data before you want to reset the phone.
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the
key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the network is not
overloaded or unavailable
• Check your subscription status with your operator (credit, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network (check for
overloaded or unavailable network)
• Check your subscription status with your operator (credit, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller’s name/number does not appear when a call is received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her name or number
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume
key
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes this
service
• Make sure this feature does not require an Alcatel accessory
When I select a number from my contacts, the number cannot be dialed
• Make sure that you have correctly recorded the number in your file
• Make sure that you have inputted the country prefix when calling a foreign
country
I am unable to add a contact in my contacts
• Make sure that your contacts are not full; delete some files or save the files in the
phone contacts
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered in «Messaging\
Voicemail»
• Try later if the network is busy
I am unable to download new files
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