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I can't send and receive MMS
• Check your device memory as it might be full.
• Contact your network carrier to check service availability and MMS parameters.
• Verify the server center number or your MMS profile with your carrier.
• The server center may be swamped. Try again later.
• Start a new Messaging string. You messaging string may have reached its limit.
SIM card PIN locked
• Contact your network carrier to obtain the PUK (Personal Unblocking Key) code.
I can't connect my tablet to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has been activated.
• Check that you have marked the USB debugging checkbox.
• Check that your computer meets the requirements for Smart Suite installation.
• Make sure that you’re using the right cable from the box.
I can't download new files
• Make sure that there is sufficient tablet storage space for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your carrier.
The tablet can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your tablet is visible to other users.
• Make sure that the two devices are within Bluetooth’s detection range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum 135 minutes).
• After a partial charge, the battery level indicator may not be exact. Wait for at least
20 minutes after removing the charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their auto-
check interval.
• Exit background-running applications if they are not being used for extended
periods of time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
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