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Alcatel APPRISE - User Manual

Alcatel APPRISE
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More information
On the web
Detailed support information including device specifications
and a full user's manual are available at
www.cricketwireless.com/support/devices.
On the phone
•Call Customer Care at 1-855-246-2461 or
•Dial 611 from your cell phone.
Accessories
For more information about accessories,
please visit your local Cricket store or go to
www.cricketwireless.com/shop/accessories.
Note: Store and online inventories may vary.
Product meets FCC Radio Frequency Exposure Guidelines--FCC ID 2ACCJH124.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference
that may cause undesired operation.
© 2020 Cricket Wireless LLC. All rights reserved. Cricket and the Cricket logo are
registered trademarks under license to Cricket Wireless LLC. Other marks are the
property of their respective owners. microSD logo is a trademark of SD-3C, LLC.
Alcatel is a trademark of Nokia used under license by TCL Communication
Technology Holdings Limited. APPRISE
TM
is a trademark of TCL Communication
Technology Holdings Limited. © 2020 TCT Mobile Limited. All rights reserved. TCL
Communication Technology Holdings Limited reserves the right to alter material
or technical specification without prior notice.
All "Signature" ringtones embedded in this phone have been composed,
arranged and mixed by NU TROPIC (Amar Kabouche).
Getting to Know your
Alcatel APPRISE
TM
Phone Setup
1. Remove back cover by gently pulling up on the indentation
on the bottom left of the cover.
1
2. Insert the nano SIM card and microSD™ card* with gold
contacts facing down.
3. Ensure that nano SIM and microSD
TM
cards have been
properly secured.
4. Put the back cover on.
Touch screen
Navigating your phone
•Use your fingertip to tap the screen.
•Use quick flicks of your finger on the
touch screen to swipe up, down, left, or
right.
•Tap Back to return to the previous
screen.
•Tap Home at any time to return to
the home screen.
•Tap Recent apps to access recently
viewed apps.
•Swipe up to access applications on your
phone.
Notification panel
To access alerts, including new messages,
emails, and software updates:
•From the top of the home screen, drag
your finger down to view the notification
panel.
•Swipe right or left to clear individual
notifications or tap CLEAR ALL to clear
all.
•With the notification panel open, tap the
top of the screen again and drag down
to see the Quick Settings menu.
•Tap to access the complete Settings
menu.
Personalize
Set wallpaper
•To change your home or lock screen
wallpaper, touch and hold a blank
part of the home screen and tap
WALLPAPERS.
•Select a wallpaper and tap Set
wallpaper to set the image and then
select whether you want it to appear
on the lock screen, home screen, or
both. You can also tap My photos for
additional options.
Add to home screen
•To add app shortcuts, swipe up to
access applications, press and hold
the desired app, and drag it to the
home screen.
Organize home screens
•To move an app shortcut, press and hold
it and then drag it to a new location. To
delete it, drag it on top of X Remove at
the top of the screen.
•To create a folder, press and hold an
app shortcut and drag it on top of
another, then release.
•To rename a folder, press the folder title
to type a new name.
Convenient Services & Features
Cricket Services
These services make using Cricket even better and easier.
myCricket: Check account balance, make a quick
payment, view usage and access support from the
palm of your hand.
Visual Voicemail: Quickly view, access and play
back your voicemail messages. Easily save
important numbers to your Favorites list and
respond to messages by calling back or texting.
Additional Features
Face Unlock: Enable an unlock method to keep
your phone secure. Select Swipe, Pattern, PIN,
Password, or Face Unlock*. Face Unlock will unlock
your phone by using the front camera to register
your face.
Warranty: TCT Mobile Inc., offers a 2 year limited warranty
on the Alcatel APPRISE
TM
(5002R) smart phone that is found
to be defective in materials or workmanship. For more
information, please go to https://us.alcatelmobile.com/
warranty/2year/.
Calls and Voicemail
Make a call
1. From the home screen, tap Phone.
2. Type a name or phone number, or select one of the
following options:
: To manually enter a phone number.
: To choose from frequently called contacts.
: To choose from a list of people who you have
recently called or have called you.
: To make a call from your contacts list.
Check voicemail
1. From the home screen, tap Phone, then tap
2. Press and hold the 1 key.
Call waiting
Call waiting allows you to answer a second call while
putting your existing call on hold. While on a call, you will
hear a tone if another call comes in.
: To answer the incoming call.
: To switch between active calls.
: To merge calls.
: To end a call.
Text and picture messaging
Send a text message
1. From the home screen, tap
Messaging.
2. Tap New message button to start a
new text message.
3. In the To field, enter a number or a
contact name, or select a contact from
Favorites or All Contacts.
4. Tap the Type message field and enter
your message.
5. Tap to send the message.
Send a picture message
1. Follow steps 1-4 above.
2. Tap the Paper Clip.
3. Tap Picture and select desired
picture or tap the Camera icon to
take a picture to attach.
4. Tap to send the message.
Email
Gmail setup
1. From the home screen, tap Google,
then tap Gmail.
2. Enter your email address and tap
NEXT and enter your password and then
tap NEXT again.
3. Confirm email account settings and tap
NEXT.
4. Enter your name which will be displayed
on outgoing mails, and then tap
NEXT.
Create and send an email message
1. From the home screen, tap Google,
then tap Gmail.
2. To compose a new message, tap .
3. Tap the To field and enter email address
or name.
4. Enter a subject and email message.
5. To attach files to the email message,
tap the Paper Clip icon and make
your selection.
6. Tap Send icon to send the message.
Camera and video
Take a picture or make a video
1. From the home screen, tap Camera .
2. Zoom in and out by pinching with your
fingers.
3. Tap the Shutter or press the
Volume Key to take a photo.
4. In Video mode, tap Record to
start recording. Tap it again to stop
recording.
5. Take a photo while in Video mode by
tapping Shutter .
Modes and settings
Slide left or right on the camera screen to switch between
modes.
•Filter
Tap Filter to apply real-time filters to your photos.
•Pano
Tap Pano to capture a panoramic photo. Tap the shutter
button and move the phone steadily along in the direction
indicated on the screen. The photo will be saved when
all the slots are filled, or when pressing the shutter button
again.
Quick Start Guide
Alcatel APPRISE
TM
Google applications
Google apps are preinstalled on your phone to improve
work efficiency and help you enjoy life.
Access Google applications
From the home screen, tap Google.
Google Go
Google Go is a web browser you can use to surf the
Internet.
YouTube
YouTube is an online video-sharing application where users
can upload, view, and share videos. Available content
includes video clips, TV clips, music videos, and other
content
Assistant
Press your phone's dedicated Google Assistant button to
quickly ask for help, check the news, make a phone call,
and more.
Maps
Google Maps offers satellite imagery, street maps, 360°
panoramic views of streets, real-time traffic conditions, and
route planning.
Google Pay
Google Pay is a simple and fast secure payment service
that provides the necessary functions for checkout, allowing
you to settle your bills online and in stores with ease.
* microSD
TM
card sold seperately
WARNING: To avoid damage to the phone, only use the
standard NANO SIM card provided by your service provider.
WARNING: Please don’t text and drive.
CJB2FJ1RKAAA
Printed in China
BC
Recent apps
Back
Home
Charging
Port
Power /
Lock key
Touch screen
Volume keys
Light and proximity sensor
Camera
Headset port
Speaker
LED Indicator
Google
Assistant
button
* Facial Recognition may not be as secure as Pattern, PIN, or Password locks.
We may use Facial Recognition methods only for the purpose to unlock the
phone. The data collected from you through such methods will be stored in
your device and will not be disclosed to any third-party. You may delete your
data anytime by visiting the Security menu in Settings.
Question and Answer IconNeed help?

Do you have a question about the Alcatel APPRISE and is the answer not in the manual?

Summary

Getting to Know Your Phone

Phone Components Overview

Identifies external and internal parts of the Alcatel APPRISE phone, including ports and buttons.

Phone Setup

SIM and microSD Card Insertion

Step-by-step guide for inserting SIM and microSD cards into the phone.

Navigating the Touch Screen

Touch Gestures and Navigation

Explains basic touch interactions like tapping, swiping, and using navigation buttons.

Notification and Quick Settings

How to access and manage alerts, notifications, and quick settings menus.

Personalizing Your Device

Setting Wallpaper

Instructions for changing the home and lock screen wallpaper.

Home Screen Management

Guide to adding, moving, deleting apps, and creating folders on the home screen.

Services and Features

Cricket Wireless Services

Overview of services like myCricket and Visual Voicemail.

Additional Device Features

Details on Face Unlock security and the phone's warranty information.

Calls and Voicemail

Making and Receiving Calls

How to initiate calls, select contacts, and answer incoming calls.

Voicemail and Call Waiting

Steps to check voicemail and manage call waiting functions.

Messaging

Sending Text Messages

Guide for composing and sending SMS messages to contacts.

Sending Picture Messages

Instructions for attaching photos or media to messages.

Email

Gmail Account Setup

Steps to configure your Gmail account on the device.

Sending Email Messages

How to compose, add attachments, and send emails.

Camera and Video

Capturing Photos and Videos

Using the shutter, zoom, and record functions for media capture.

Camera Modes and Settings

Explains how to use filters, panorama mode, and other camera settings.

Google Applications

Pre-installed Google Apps

Description of Google Go, YouTube, Assistant, Maps, and Google Pay.

More Information

Support Resources

Links to online support, user manuals, and customer care contact details.

Accessories and Compliance

Information on purchasing accessories and FCC compliance statements.

Summary

Getting to Know Your Phone

Phone Components Overview

Identifies external and internal parts of the Alcatel APPRISE phone, including ports and buttons.

Phone Setup

SIM and microSD Card Insertion

Step-by-step guide for inserting SIM and microSD cards into the phone.

Navigating the Touch Screen

Touch Gestures and Navigation

Explains basic touch interactions like tapping, swiping, and using navigation buttons.

Notification and Quick Settings

How to access and manage alerts, notifications, and quick settings menus.

Personalizing Your Device

Setting Wallpaper

Instructions for changing the home and lock screen wallpaper.

Home Screen Management

Guide to adding, moving, deleting apps, and creating folders on the home screen.

Services and Features

Cricket Wireless Services

Overview of services like myCricket and Visual Voicemail.

Additional Device Features

Details on Face Unlock security and the phone's warranty information.

Calls and Voicemail

Making and Receiving Calls

How to initiate calls, select contacts, and answer incoming calls.

Voicemail and Call Waiting

Steps to check voicemail and manage call waiting functions.

Messaging

Sending Text Messages

Guide for composing and sending SMS messages to contacts.

Sending Picture Messages

Instructions for attaching photos or media to messages.

Email

Gmail Account Setup

Steps to configure your Gmail account on the device.

Sending Email Messages

How to compose, add attachments, and send emails.

Camera and Video

Capturing Photos and Videos

Using the shutter, zoom, and record functions for media capture.

Camera Modes and Settings

Explains how to use filters, panorama mode, and other camera settings.

Google Applications

Pre-installed Google Apps

Description of Google Go, YouTube, Assistant, Maps, and Google Pay.

More Information

Support Resources

Links to online support, user manuals, and customer care contact details.

Accessories and Compliance

Information on purchasing accessories and FCC compliance statements.

Overview

The Alcatel APPRISE™ is a smartphone designed for ease of use and convenience, offering a range of features for communication, entertainment, and productivity. This quick start guide provides an overview of its functions, usage, and maintenance.

Getting to Know Your Device

The phone features a speaker, headset port, light and proximity sensor, camera, and LED indicator on the front. On the right side, you'll find the volume keys and the power/lock key. The touch screen is the primary interface for interaction. At the bottom, there's a charging port. For navigation, the device includes a Google Assistant button, a back button, recent apps button, and a home button.

Phone Setup

Setting up your Alcatel APPRISE™ is straightforward. First, remove the back cover by gently pulling up on the indentation located on the bottom left. Once the cover is off, insert your nano SIM card and microSD™ card (if applicable) with the gold contacts facing down. Ensure both cards are properly secured in their slots. After the cards are in place, reattach the back cover. It's crucial to use only the standard NANO SIM card provided by your service provider to avoid any damage to the phone.

Touch Screen Navigation

The touch screen is central to interacting with your phone. You can tap the screen with your fingertip to select items, or use quick flicks of your finger to swipe up, down, left, or right, allowing you to scroll through content and navigate menus.

To return to the previous screen, tap the "Back" button. The "Home" button will take you back to the home screen at any time. To access recently viewed applications, tap the "Recent apps" button. You can also swipe up from the home screen to access all applications installed on your phone.

Notification Panel

The notification panel keeps you informed about new messages, emails, and software updates. To view it, drag your finger down from the top of the home screen. Within the panel, you can swipe right or left to clear individual notifications. To clear all notifications at once, tap "CLEAR ALL." If you need to access the Quick Settings menu, drag down from the top of the screen again while the notification panel is open. For a comprehensive list of settings, tap the "Settings" icon.

Personalization

The Alcatel APPRISE™ allows for personalization to make your phone feel uniquely yours.

Set Wallpaper: To change your home or lock screen wallpaper, touch and hold a blank part of the home screen and tap "WALLPAPERS." You can then select a wallpaper and tap "Set wallpaper" to apply it. You'll have the option to set it for the lock screen, home screen, or both. Additionally, you can tap "My photos" for more options from your personal gallery.

Add to Home Screen: To add app shortcuts to your home screen, swipe up to access your applications. Press and hold the desired app, then drag it to your preferred location on the home screen.

Organize Home Screens: You can easily rearrange app shortcuts by pressing and holding an icon and then dragging it to a new spot. To delete an app shortcut, drag it to the "X Remove" area at the top of the screen. To create a folder, press and hold one app shortcut and drag it on top of another; release to create the folder. To rename a folder, tap the folder title and type a new name.

Convenient Services & Features

Cricket Services enhance your phone experience.

  • myCricket: This service allows you to check your account balance, make quick payments, view usage, and access support directly from your phone.
  • Visual Voicemail: Quickly view, access, and play back your voicemail messages. You can save important numbers to your Favorites list and respond to messages by calling back or texting.

Additional Features

  • Face Unlock: This feature allows you to secure your phone using your face. You can enable it by selecting Swipe, Pattern, PIN, Password, or Face Unlock in your security settings. Face Unlock registers your face using the front camera to unlock your phone. Note that Facial Recognition may not be as secure as Pattern, PIN, or Password locks. The data collected for Face Unlock is stored on your device and not disclosed to third parties. You can delete this data anytime by visiting the Security menu in Settings.

Calls and Voicemail

Make a Call: From the home screen, tap the "Phone" icon. You can then type a name or phone number, or choose from several options: tap the "#" icon to manually enter a number, the star icon to select from frequently called contacts, the clock icon to choose from a list of recently called or received calls, or the people icon to make a call from your contacts list.

Check Voicemail: From the home screen, tap the "Phone" icon, then tap the "#" icon. Press and hold the "1" key to access your voicemail.

Call Waiting: Call waiting allows you to answer a second call while your existing call is on hold. You'll hear a tone if another call comes in. To answer an incoming call, tap the green phone icon. To switch between active calls, tap the "U" icon. To merge calls, tap the merge icon. To end a call, tap the red phone icon.

Text and Picture Messaging

Send a Text Message: From the home screen, tap the "Messaging" icon. Tap the "+" "New message" button to start a new text message. In the "To" field, enter a number or a contact name, or select a contact from your Favorites or All Contacts. Tap the "Type message" field to enter your message. Finally, tap the send icon to send the message.

Send a Picture Message: Follow steps 1-4 for sending a text message. Then, tap the "Paper Clip" icon. You can tap the "Picture" icon to select a desired picture from your gallery, or tap the "Camera" icon to take a new picture to attach. Tap the send icon to send the message.

WARNING: Please don't text and drive.

Email

Gmail Setup: From the home screen, tap the "Google" folder, then tap "Gmail." Enter your email address and tap "NEXT," then enter your password and tap "NEXT" again. Confirm your email account settings and tap "NEXT." Enter your name, which will be displayed on outgoing emails, and tap "NEXT."

Create and Send an Email Message: From the home screen, tap the "Google" folder, then tap "Gmail." To compose a new message, tap the "+" icon. Tap the "To" field and enter the email address or name of the recipient. Enter a subject and your email message. To attach files, tap the "Paper Clip" icon and make your selection. Finally, tap the "Send" icon to send the message.

Camera and Video

Take a Picture or Make a Video: From the home screen, tap the "Camera" icon. You can zoom in and out by pinching with your fingers on the screen. To take a photo, tap the "Shutter" icon or press the "Volume Key." In Video mode, tap the "Record" icon to start recording, and tap it again to stop. You can also take a photo while in Video mode by tapping the "Shutter" icon.

Modes and Settings: Slide left or right on the camera screen to switch between different modes.

  • Filter: Tap "Filter" to apply real-time filters to your photos.
  • Pano: Tap "Pano" to capture a panoramic photo. Tap the shutter button and move the phone steadily in the direction indicated on the screen. The photo will be saved when all the slots are filled, or when you press the shutter button again.

Google Applications

Google apps are preinstalled to improve work efficiency and enhance your experience.

  • Access Google Applications: From the home screen, tap the "Google" folder.
  • Google Go: A web browser for surfing the Internet.
  • YouTube: An online video-sharing application where users can upload, view, and share videos. Content includes video clips, TV clips, music videos, and other content.
  • Assistant: Press your phone's dedicated Google Assistant button to quickly ask for help, check the news, make a phone call, and more.
  • Maps: Google Maps offers satellite imagery, street maps, 360° panoramic views of streets, real-time traffic conditions, and route planning.
  • Google Pay: A simple and fast secure payment service for checkout, allowing you to settle bills online and in stores.

More Information

On the Web: Detailed support information, including a full user's manual, is available at www.cricketwireless.com/support/devices.

On the Phone: You can call Customer Care at 1-855-246-2461 or dial 611 from your cell phone for assistance.

Accessories: For more information about accessories, visit your local Cricket store or go to www.cricketwireless.com/shop/accessories. Note that store and online inventories may vary.

The Alcatel APPRISE™ (5002R) smartphone comes with a 2-year limited warranty from TCT Mobile Inc. for defects in materials or workmanship. For more information, visit https://us.alcatelmobile.com/warranty/2year/.

This device complies with FCC Radio Frequency Exposure Guidelines and Part 15 of the FCC Rules, meaning it may not cause harmful interference and must accept any interference received.

All "Signature" ringtones embedded in this phone were composed, arranged, and mixed by NU TROPIC (Amar Kabouche).

Alcatel APPRISE Specifications

General IconGeneral
Network TechnologyGSM / HSPA / LTE
BuildGlass front, plastic back, plastic frame
SIMNano-SIM
TypeTFT LCD
Internal32GB 2GB RAM
FeaturesLED flash, HDR, panorama
Video1080p@30fps
Selfie Camera5 MP
LoudspeakerYes
3.5mm jackYes
WLANWi-Fi 802.11 b/g/n, Wi-Fi Direct, hotspot
GPSYes, with A-GPS
NFCNo
RadioFM radio
USBmicroUSB 2.0
SensorsAccelerometer, proximity
ColorsBlack
Models5002R
StatusAvailable. Released 2020, September
Size5.5 inches
Resolution720 x 1440 pixels
OSAndroid 10
CPUQuad-core Cortex-A53
Main Camera8 MP, AF
Bluetooth4.2, A2DP

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