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Alcatel 4028 User Manual

Alcatel 4028
34 pages
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Alcatel OmniPCX Office
Alcatel 4028/4029

Table of Contents

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Alcatel 4028 Specifications

General IconGeneral
BrandAlcatel
Model4028
CategoryTelephone
LanguageEnglish

Summary

Getting to know your telephone

Telephone Components and Controls

Covers the receiver, LED indicators, audio keys, extension unit, and navigation controls.

Screen Interface and Features

Explains display screens, call icons, and programmable keys.

Description of the screens

Welcome Screen Types

Explains the Menu, Main, and Info pages of the telephone interface.

Call Management Screen Details

Details the screen for managing calls, including icons and status.

Application Screen Functions

Describes the screen used for programming and configuration tasks.

Using your telephone

Making and Answering Calls

Explains initiating, answering, and using handsfree mode for calls.

Advanced Call Handling

Covers loudspeaker, call keys, directories, and voice mail screening.

Call Management Features

Details redial, callback, intercom mode, and DTMF signals.

Call Privacy Features

Explains how to mute the microphone during a call.

During a call

Managing Multiple Calls

Covers making, answering, and switching between multiple calls.

Call Transfer and Conferencing

Details transferring calls, voice mailbox transfers, and three-way conferences.

Call Holding and Parking

Explains placing calls on hold, parking calls, and call intrusion.

Volume Adjustment During Calls

How to adjust the audio volume levels for loudspeaker or receiver.

'Meet me' conference

Initiating a 'Meet me' Conference

Steps for a conference master to set up a 'Meet me' conference.

Joining a 'Meet me' Conference

How participants can join an existing 'Meet me' conference.

Sharing

Call Reception and Screening

Covers supervised ringing, night/general bells, and manager/assistant screening.

Call Pickup and Group Features

Explains individual and group call pickup, and hunt groups.

Paging and Loudspeaker Calls

Details paging contacts and calling via loudspeaker.

Messaging Services

How to send written and voice messages, and copy voice messages.

Broadcast and Automated Attendant

Covers broadcasting messages and modifying automated attendant greetings.

Keeping in touch

Call Forwarding Options

Covers selecting call types, immediate forwarding, and voice mail forwarding.

Personal Assistant and Paging

Details personal assistant features, single number reachability, and call forwarding to pager.

Advanced Forwarding and Do Not Disturb

Explains 'Follow me', selective forwarding, group forwarding, and DND.

Busy Line Forwarding and Message Recording

Covers busy line forwarding, DND, and leaving recorded messages.

Message Consultation and Notification

Explains reading written messages and setting up message notification.

Managing your charges

Charging Calls to Business Accounts

How to charge outside calls to business account numbers.

Checking Call Costs

How to check the cost of an outside call made from the terminal.

Programming your telephone

Voice Mailbox Setup and Customization

Covers initializing voice mailbox, customizing greetings, and modifying personal codes.

Ringtone and Volume Configuration

Details selecting ring tunes and adjusting ringer volume.

Display and Call Handling Settings

Covers silent mode, meeting/discreet ring, screen brightness, and language.

Speed Dial and Reminder Programming

Explains programming speed dials and appointment reminders.

Security and Audio Configuration

Covers locking the phone, broadcasting music, and configuring audio jacks/headsets.

ACD: Agent set / Supervisor station

Agent Session Operations

Covers logging in, understanding statuses, and changing status.

Agent Set Management

Details joining/leaving groups, logging out, and modifying personal codes.

Supervisor Station Functions

Explains supervisor capabilities, including reviewing group mailboxes.

Compliance

Regulatory Compliance Statements

Declaration of compliance with EU directives and environmental information.

Safety and Operating Information

Covers acoustic protection, noise risks from ringtones, and operating conditions.

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